About the Company

We are a trusted home trade provider in plumbing who pride ourselves on same-day service and upholding quality as we expand interstate. We are seeking an Administration Coordinator to join our Customer Care Team.

This is an entrepreneur run business, this role would be suitable for someone who can handle an setting that is constantly changing and evolving. If you have valuable life experience, you're switched on, have a outstanding 'can do' attitude and can handle difficult conversations, please apply!

About the Role
Conduct after-care calls and promote client retention
Compose reports for client insurance and reimbursements
Investigate and understand client issues of contention
Address concerns of complaints and pricing objections and negotiate with the client to ensure dispute is resolved and settled
Maintain accounts receivable by contacting outstanding debts
Help improve current quality management systems to ensure and promote customer satisfaction
Identify systemic issues and raise compliance concerns
Train Customer Service Team to address complaints and improve client experience
Provide call and scheduling relief for Customer Service Team
Brand management
Ad hoc call centre support

Key Competencies




Proven experience in client dispute resolution preferably within the Trade Service industry
2 years minimum in debt recovery
Switched on and flexible 'can do' attitude
High work ethic
Strong analytical and organisational skills with great attention to detail
Professional, personable and adaptive phone manner
Confident commercial acumen
Astute in business practices and risk conscious
Resilient disposition to bounce back from difficult conversations
Ability to be an advocate for both company and the client
Advanced computer literacy with advanced Excel skills and ability to learn new systems

The candidate selected for this role will need to undergo training in our call centre to understand our business. Once you are competent in the call centre, then we will transition you to your role as the Customer Care Specialist.

Whats in it for you
Be part of a young and vibrant team
Great manager and team who will care for you
Frequent Training & Coaching
Chance to grow within a Multi-State Company

If this sounds of interest to you, Apply now!

Only candidates who meet the selection criteria will be contacted for shortlisting. Thank you to all who apply!

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