About the role

The Practice Manager will be responsible for coordinating the administrative side of the clinic, with a robust focus on managing patient bookings and appointment schedules, monitoring cancellations and waiting lists, overseeing billing and invoicing, and supporting reception and allied health staff. You will review daily clinic schedules, manage patient enquiries, improve booking and billing processes, develop clinic procedures and systems, assist with staff coordination, and identify areas where the clinic can operate more efficiently.

Key responsibilities
Managing patient bookings and appointment schedules
Monitoring cancellations, rescheduling and waiting lists
Overseeing billing, invoicing and outstanding accounts
Following up unpaid invoices and payment issues
Medicare, DVA, private health and third-party billing administration
Supporting reception and allied health staff
Reviewing daily clinic schedules to ensure appointments are organised efficiently
Managing patient enquiries and administrative issues
Improving booking, billing and reception processes




Developing and maintaining easy clinic procedures and systems

About you
Previous experience in medical, allied health or healthcare practice management
Medical reception or senior administration experience
Medicare and healthcare billing knowledge
Accounts receivable and invoice follow-up experience
Appointment and diary management experience
Experience managing a small team
Highly organised and confident dealing with patients and staff
Comfortable taking responsibility for problems and resolving them
Excellent at following tasks through to completion
Able to work independently without constant supervision

About us

We are a small allied health practice where the Practice Manager can have a genuine influence on how the clinic operates. You will work directly with the practice owner and have the prospect to improve systems rather than simply follow layers of corporate procedures.

📌 Practice Manager – Small Allied Health Clinic Thuringowa Central
🏢 Ian's Podiatry
📍 Thuringowa Central