About the role

This role sits at the heart of the online customer experience. You'll keep Shopify orders moving, packages heading out the door and customers informed along the way. Approximately 75% of your role will focus on eCommerce operations and fulfilment, with the remaining 25% dedicated to customer service.

Key responsibilities
Managing the daily Shopify order queue and keeping fulfilment on schedule
Picking, checking and packing orders accurately and to brand standards
Producing shipping labels, manifests and dispatch documentation
Booking couriers, coordinating collections and resolving delivery issues
Updating order statuses, tracking details and customer notes in Shopify
Managing returns, exchanges, refunds and reshipments
Monitoring order holds, failed payments, address issues and other exceptions
Supporting stock checks, replenishment, subscriptions and inventory accuracy
Responding to customer enquiries by email, phone and online channels
Resolving missing, delayed or damaged-order enquiries from start to finish

About you
Hands-on Shopify experience across order processing, fulfilment, tracking, returns and refunds
Experience within eCommerce fulfilment, online retail operations or a similar workplace




Experience using Interparcel and SellerDash or the ability to quickly learn comparable platforms
Strong attention to detail, even when order volumes increase
Transparent and friendly written and verbal communication skills
Confidence dealing with couriers, delivery exceptions and competing priorities
A proactive approach and the ability to work independently within a small team
The physical capacity to stand, walk and safely lift or carry items weighing up to 15–20 kg

Advantages
Salary of $60,000 + superannuation, based on full-time equivalent hours
A flexible working arrangement, including potential school-hours flexibility
A hands-on role with genuine ownership and variety
The opportunity to join a growing business and help shape its eCommerce operation
A small, driven team where your contribution will be visible and valued

About us

This is a business that moves quickly, thinks creatively and values people who want to make a genuine impact. The founders believe in hiring talented people, giving them ownership and trusting them to deliver. They value smart execution over unnecessary perfection, encourage new ideas and want team members who are willing to challenge the status quo.

📌 Ecommerce & Fulfilment Coordinator St Kilda (Australia)
🏢 Love Talent Solutions
📍 Australia