27 Aug
|
HCLTech
|
Melbourne
Melbourne City, Victoria
Job Summary
To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.
Key Responsibilities
To ensure generation of tower level EE & EN revenue
To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
To ensure positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
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📌 Sr Tower Lead Support & Operations Melbourne
🏢 HCLTech
📍 Melbourne