About the role

The candidate will act as a first point of contact for Institutional Banking (IB) clients, managing Transaction Banking queries and requirements. This includes handling calls (onsite team), emails and enquiries raised via customer portals, to ensure seamless support across a wide range of Transactional Banking products such as Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz. The role focuses on supporting IB clients across the entire life cycle – from onboarding and implementation to ongoing servicing and experience enhancement. The candidate is expected to build strong client relationships by understanding client needs, industry context, and long-term objectives.

Key responsibilities
Manage client queries via calls, emails, and digital channels, ensuring timely and accurate resolution
Build and maintain strong relationships with internal and external stakeholders
Ensure adherence to risks, compliance and control requirements in all activities
Apply sound judgment and problem-solving skills to resolve client issues effectively
Communicate clearly and concisely, providing relevant and actionable information




Manage multiple priorities in a quick-paced setting while meeting deadlines
Take ownership of tasks and proactively contribute to performance improvement

About you
0 - 3 years of experience in business banking, transactional banking clients or products or contact center operations
Detail oriented with extreme attention to details; thorough, accurate, organized, and productive
Good analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder management skills
Customer-focused mindset with a collaborative and service-oriented approach
Self-motivated, result driven, and proactive
Demonstrates ownership, accountability, and critical thinking

About us

HCL Australia offers a unique chance where your employer puts you first and customers second. At HCL, we believe in EMPLOYEE FIRST. HCL's enlightened approach to employee development focus on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or rapid track growth; inner peace or democratic empowerment.

📌 Banking Analyst Sydney
🏢 HCL Australia Services
📍 Sydney