Sonoma Baking Company

Full-Time | Monday to Friday, 9:00am–5:00pm | Darra, Brisbane QLD

There's a reason people queue for Sonoma bread. Built from humble beginnings, we've grown into one of Australia's most respected artisan bakeries — known for our sourdough, our standards and our people.

We're looking for a Customer Service Specialist to join our Customer Service team at our Brisbane team in Darra. If you genuinely love solving problems, working with people and making sure customers feel looked after, we'd love to hear from you.

This isn't a phones-only customer service role. You'll sit at the centre of how Sonoma runs — working closely with sales, production and customers, while gaining exposure to how a national FMCG operation works from the inside.

What makes this role different

You'll gain exposure to order management, ERP/MRP systems and cross-functional problem-solving that goes beyond a typical customer service role. If you want to build real commercial and operational skills, this is a outstanding opportunity to do so.

A typical day

You'll be a key point of contact for customer queries and work to resolve issues quickly and professionally. You'll also support order processing,



account management and daily operational checks to help keep customer orders and production on track.
Be a key point of contact for customer queries and resolve issues professionally
Manage order processing, delivery updates, invoicing and credits
Keep customer records, pricing and trading terms accurate and up to date
Support current account setups alongside the sales team
Run daily reporting, including End of Day Wrap and MRP checks
Work closely with logistics, warehouse, finance and QA to resolve issues

Why Sonoma?
Gain exposure to ERP/MRP systems and a rapid-paced FMCG environment
Develop experience across the full order-to-delivery cycle
Build your customer service and operational skills in a growing national business

What You'll bring
Experience in customer service or administration; FMCG or manufacturing experience is a bonus
Confidence using Salesforce, SAP B1 or a similar ERP system is highly regarded
Sharp attention to detail and strong written and verbal communication skills
A calm, solutions-focused approach when things get busy
Genuine pride in delivering excellent customer service
Full working rights in Australia

📌 Customer Service Specialist Darra
🏢 Sonoma Baking
📍 Darra