About the role

As the first point of contact for our customers, you'll support customers across a range of well-known automotive and mobility brands. This is a fast-paced role where you'll help thousands of Australians every day when things don't go to plan. Whether it's a vehicle breakdown, roadside emergency, collision, or mobility issue, you'll provide support, reassurance, and practical solutions when customers need them most.

Key responsibilities
Assist customers experiencing vehicle breakdowns and roadside incidents
Coordinate roadside assistance and recovery services
Support customers following vehicle collisions
Provide clear, accurate, and empathetic customer service
Navigate multiple systems while maintaining a high level of accuracy
Solve problems and deliver positive customer outcomes

About you
Previous customer service experience
Robust communication and active listening skills
Excellent attention to detail
Proficient computer literacy and navigating multiple systems
Strong problem-solving abilities
The ability to remain calm under pressure




A positive attitude and team-focused approach
Flexibility to work a rotating roster, including weekends and outside standard business hours
Experience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regarded

Benefits
Option to convert to permanent part time or full time employment following an initial period of casual employment
Comprehensive paid training and onboarding
Ongoing coaching and development
Career opportunities across the AMS Group
A supportive and inclusive team culture
Health and wellbeing initiatives

About us

At Australian Motoring Services, we help thousands of Australians every day when things don't go to plan. We support customers across a range of well-known automotive and mobility brands, providing support, reassurance, and practical solutions when customers need them most.

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