Role Description
This role can either be part time or full time depending on the experience and capabilities of the candidate.
The Customer Success Manager will be responsible for ensuring customer satisfaction, service utilization, building strong customer relationships, and driving customer retention.
Responsibilities
Drive client stickiness in the platform and service through proactive engagement, training and onboarding, usage management, delivery support, problem solving, and acting as the champion of the service in our customers' business.
Ensure all clients have a Shoppervisor plan that increases utilization across teams, connects Shoppervisor into key commercial processes, and embeds the data into key commercial forums.
Support the Commercial Director in business development, including targeting non-clients, establishing introductions and key contacts, securing meetings, and presenting Shoppervisor services to prospective clients.
Support follow-up and marketing activities related to prospective clients.
Required Capabilities
Energetic and positive
Organised and detail orientated
Experience within retail/FMCG industries essential; ideally with a background in client management, professional services, project management, and/or a combination of account, category management and revenue growth management
Experience selling and negotiating
A good network within FMCG is a bonus




Fully capable across Microsoft Office suite; tech savvy with ability to discuss software and AI developments; PowerBI skills will be helpful
What else you'll bring
A positive, 'can do' attitude and growth mindset, with high levels of energy and motivation
A focus on delivering client solutions and an obsession with helping clients achieve tangible outcomes
A willingness to learn, comfort with ambiguity, and drive to become a crucial enabler of growth for a scale-up business
Strong interpersonal skills and ability to integrate into a busy but talented team
What you'll get
Base salary plus open-ended bonus linked to client retention and growth; note a high percentage of earnings will be tied to client retention and recent client acquisition
Opportunity to earn significantly more than equivalent corporate roles, linked to success
Chance to be part of a scale-up business and benefit as the company expands
Flexible working with a distributed team; occasional in-office meetings in Drummoyne, Sydney; remote work from anywhere, including Melbourne
Potential for hybrid work with other interests (non-competitive)
Option for part-time work (2–3 days per week) or full-time if preferred
Autonomy to shape the role as the business grows
Potential for future international expansion and travel
Opportunity to learn from two experienced founders with deep FMCG knowledge and a broad network
Seniority level:Entry level
Employment type:Full-time
Industries:Business Consulting and Services
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📌 Customer Success Manager (Melbourne)
🏢 FMCG Analytics
📍 Melbourne