Job Description

Ibis Budget Sydney Airport is looking for a natural born leader to assist the Operations Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a rapid-paced workplace, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.

Responsible for the supervision of the smooth and productive daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
Assuming responsibility for the operation of the hotel under the guidance of the Operations Manager
Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.




Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
Review and implement Procedures
Communicate with Operations Manager on all matters regarding guest services & hotel operations.
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
Conduct property walk‑throughs and ensure safety and service standards are met
Assist with staff training, rostering, and performance support
Manage emergency situations and act as the senior decision‑maker on duty
Maintain accurate reports and handovers between shifts
Ensure customer/guest and staff needs are met

📌 Assistant Manager Mascot
🏢 AccorHotel
📍 Mascot