We are expanding in Brisbane and Sydney, and have two exciting new opportunities to join our team.
We are looking for experienced Account Managers / Account Executives to join our growing team.
Canary IT is a national provider of Cloud & Data, Cyber Security, ERP and POS solutions on Microsoft Business Central, and Managed Services.
We are proudly 26 years in business, with long time, trusting relationships with our customers, our supplier network and our people.
We take pride in delivering the best outcomes for our customers.
We are seeking experienced Account Managers to join our team who will be multi skilled across all of our technology stack, and are exceptional 'people-people' with a strong customer focus and commercial acumen.
The role of an Account Manager at Canary is about ownership and customer care: taking responsibility for owning and nurturing long-term client relationships, acting as a trusted advisor, and ensuring our customers receive ongoing value from our products and services.
The successful candidate for this role will support our Customer Success driven approach focused on customer satisfaction, strategic alignment, evolution, innovation, and providing strong value to our customers to drive customer retention and long-term relationships.
This role will provide a combination of responsibility in managing existing accounts as well as net new sales.
If you are a passionate, results-driven professional with expertise in modern infrastructure technologies, and a strong desire to stay up to date with cutting edge technology, we encourage you to apply and become a vital part of our team.
Key Responsibilities
Relationship Management
Act as the primary point of contact for a portfolio of clients
Build solid,



long-term relationships with key stakeholders and decision-makers
Develop a deep understanding of each customer's business, challenges, goals and work together on technology strategies to support the growth of their business
Conduct regular service reviews, business reviews, and strategic planning sessions
Build strong relationships with our vendor and distributor base
Account Ownership & Growth
Own the commercial relationship for assigned accounts, including renewals and contract management
Identify opportunities to enhance services, improve outcomes, and grow accounts in a customer-centric, value driven manner for the long-term success of the client and relationship
Present and recommend additional services or solutions that align with customer needs
Drive high renewal rates and long-term account retention
Monitor, identify and action tender response opportunities that are aligned with our offering and strategy
Carry out lead generation activity, frequently in partnership with our vendor network
Leverage our customer relationships and your network to drive referrals and net new customer activity
Service Coordination
Work closely with service delivery, technical, and managed services support teams to ensure customer expectations are managed and met
Manage expectations and communications with internal teams including producing a relevant account plan with tangible goals that is presented and maintained




Advocate internally on behalf of customers and ensure issues are followed through to resolution
Monitor service performance and proactively address risks or gaps
Strategic Advisory
Position yourself as a trusted technology advisor
Help customers plan for future technology needs, improvements, and risk mitigation
Translate technical concepts into clear business value for non-technical stakeholders
Key Skills & Experience Required
Minimum 10 years experience as an Account Manager, Client Manager, or Customer Success Manager within an MSP or IT services environment
Exceptional relationship-building, communication and coordination skills
Ability to manage multiple client relationships simultaneously
Strong commercial acumen with a focus on renewals, retention, and sustainable growth
Confidence engaging with senior stakeholders and business owners
General technical understanding across data centre infrastructure, compute, storage, networking, voice and WAN, Microsoft 365, public cloud, and cybersecurity principles.
Strong inter-personal skills
Confident 'cold caller' - able to articulate value clearly and earn the right to meet with new prospects and contacts
Understanding of any of the following compliance, information security, or regulatory frameworks:
ISO *****
APRA CPS*******
NIST
Familiarity with sales and MSP tools
What We Offer
A collaborative, social, engaging work environment and team
Opportunities for professional growth and continuous learning across a diverse technology stack and client base
Competitive remuneration package
How to Apply
Interested candidates should submit their application via LinkedIn.
#J-*****-Ljbffr

📌 Account Manager (Queensland)
🏢 Canary IT
📍 Queensland