Overview
Join to apply for theSkip Tracing Investigatorrole atCredit Collection Services Group Pty Ltd.
CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase.
Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.
We are a team that values commitment, compliance, service and greatness, with a collaborative and flexible culture.
We operate a hybrid working model (3 days in the office and 2 days at home).
We are inviting Expressions of Interest (EOI) from qualified and experienced Skip Tracing Investigators to proactively locate and engage customers with overdue accounts using advanced skip tracing techniques, investigative tools and data sources.
Your role will support the collections team in maximising recovery rates by identifying accurate contact information, assessing customer circumstances, and facilitating effective communication strategies.
We are located in Sydney, NSW.
Responsibilities
Conduct skip tracing using various tools and databases
Verify and update customer information
Record tracing activities and outcomes
Follow up on leads to support debt recovery
Maintain confidentiality and compliance




Escalate accounts for legal or external action
Requirements
1–3 years in collections, skip tracing, or debt recovery
Experience locating hard-to-find customers or assets
Skilled with skip tracing tools and CRM/collections software
Knowledge of privacy and debt collection regulations
High School Certificate required; relevant certifications preferred
Proficient in Microsoft Office (Excel & Outlook)
Comfortable in a fast-paced, target-driven environment
What we offer
Competitive remuneration and bonus structure
Hybrid working model with adaptable work from home arrangements
Fortnightly fruit box
Swag discounts with major leading brands
Team building events
Champion of champions program – up to $**** per year
Years of service bonuses
Novated Leasing
Employee assistance program
Development opportunities
Referral bonus of $****
Yearly Flu Shots
Equal OpportunityCCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace.
All employment will be based on merit, competence, performance and business needs.
Application notice
Sound good?
Click apply now to join our CCSG Fam.
Please be aware that we will only be responding to shortlisted candidates.
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📌 Skip Tracing Investigator (New South Wales)
🏢 Credit Collection Services Group
📍 New South Wales