Drake International - Australia provided pay range
This range is provided by Drake International - Australia.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$70,******/yr - A$70,******/yr
Direct message the job poster from Drake International - Australia
Recruitment Resourcer at Drake International - Australia
Our client is a prominent player in the veterinary wholesale market, providing essential products and services to veterinary practices caring for companion animals, livestock, and high-performance equine athletes.
They form part of a large, publicly listed healthcare and animal health distribution network with thousands of employees across Australia, New Zealand, and Southeast Asia, offering long‐term stability and career development opportunities.
The Role
In this role, you will be a key point of contact for customers, managing orders from placement through to delivery while ensuring all enquiries are handled efficiently and professionally.
You will engage with customers via phone, email, and online ordering platforms and take ownership of resolving queries.
Success in this position relies on your ability to communicate effectively with internal teams including warehousing, purchasing, and transport, ensuring smooth order fulfilment and timely issue resolution.
Working as part of a supportive and collaborative team that has a high regard for safety, they value great attention to detail.
Key responsibilities
Enter and manage customer orders with a high level of accuracy
Coordinate order priorities, picking schedules, and delivery requirements




Provide timely updates to customers on stock availability, backorders, ETAs, alternatives, and pricing
Work closely with purchasing, accounts, sales teams, and warehouse staff to resolve issues
Investigate and manage product queries, supplier follow‐ups, and customer complaints
Assist with stock administration, product setup, payment processing, and general office tasks
Support warehouse operations when required, including occasional picking and packing
Previous experience as a Vet Nurse, Veterinary Receptionist, or within medical, pharmaceutical, or animal health environments will be highly regarded
Demonstrated experience in high‐volume service or administration roles
Strong data accuracy and ability to identify discrepancies
Confident working autonomously to resolve customer and supplier issues
Reliable, professional, and motivated to learn and build product knowledge
Comfortable using computer systems with accurate data entry capability
Essential Criteria
Previous experience as a Vet Nurse, Veterinary Receptionist, or within medical, pharmaceutical, or animal health environments will be highly regarded
Demonstrated experience in high‐volume service or administration roles
Strong data accuracy and ability to identify discrepancies




Confident working autonomously to resolve customer and supplier issues
Reliable, professional, and motivated to learn and build product knowledge
Comfortable using computer systems with accurate data entry capability
This role offers the chance to join a respected organisation that values its employees and rewards commitment and performance.
Benefits
Employee share participation opportunities
Paid parental leave
Employee wellbeing and mental health support programs
Staff recognition initiatives
Referral incentives
Health insurance discounts
Additional company benefits
If this position for a Customer Service Representative sounds like you, please submit your resume for consideration via the APPLY button.
Desired Skills and Experience
Customer Service Officer - Veterinary Industry
Background in customer service, administration, or veterinary/animal health (highly regarded)
Robust attention to detail and problem‐solving skills
Confident communicator and team player
Comfortable working with computer systems and data entry
Our Commitment to Diversity and Inclusion
At Drake, we are committed to fostering diversity, inclusion, and equity.
While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued.
We are a community that recognises the strength of diversity.
Right to Work
The above position is open only to applicants who have a current right to work in Australia.
Applicants who do not have a current right to work in Australia will unfortunately not be considered and are respectfully asked not to apply.
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📌 Customer Service Representative (Sydney)
🏢 Drake International - Australia
📍 Sydney