We’re looking for a hands-on Systems Administrator to join a growing technology setting in Melbourne. This role is ideal for someone who enjoys being close to the users troubleshooting issues, managing support tickets and being the go-to technical person on the ground while also gaining exposure across cloud, infrastructure and security.

This is not a purely back-end infrastructure role. A major part of the position is providing responsive, high-quality support to end users and taking ownership of issues through to resolution.

You’ll provide hands-on Level 1 and Level 2 support to the Melbourne office, prioritising and resolving tickets while supporting the broader systems and infrastructure environment.

Key responsibilities will include:
Providing responsive L1/L2 technical support to end users across the Melbourne office
Managing and prioritising incoming tickets based on urgency and business impact
Troubleshooting hardware, software, access, application and connectivity issues
Acting as a key on-the-ground IT contact for local employees
Supporting Windows environments, Active Directory and user administration
Managing user access, permissions, MFA and identity-related issues




Working across AWS and Azure cloud environments
Assisting with endpoint management, patching and general systems administration

About You You’ll ideally bring:
Around 3–5 years' experience across IT support, systems administration or infrastructure support
Strong hands-on end-user support experience – this is essential
Solid L1/L2 troubleshooting skills and confidence dealing directly with users
Experience working within an ITSM/ticketing environment and managing competing priorities
Exposure to AWS and/or Azure
Experience with Okta, identity management, SSO or MFA
Positive knowledge of Active Directory, Microsoft environments and endpoint support
Strong communication skills and the ability to work with both technical and non-technical users

This is a excellent opportunity for someone who has built a strong foundation in end-user support and systems administration and wants to continue broadening their exposure across cloud, infrastructure and security.

You’ll have plenty of hands-on ownership locally while working alongside experienced infrastructure and technology teams in a broader regional environment.

📌 Systems Administrator Melbourne
🏢 Sharp & Carter
📍 Melbourne