Student Success Adviser (Melbourne Online) – University of Melbourne
Join to apply for the Student Success Adviser (Melbourne Online) role at University of Melbourne.
Pay Range
University pay range:University of Melbourne provided pay range
Base pay: A$86,******/yr – A$99,******/yr
Responsibilities
Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.
Qualifications
You may be a great fit if:
You are a student-focused qualified with exceptional communication and problem‐solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.
You may also:
Have a degree qualification or equivalent combination of relevant experience and education.
Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
Have experience in process improvement initiatives and proactive problem‐solving.




Be proficient in CRM and student systems, with strong MS Office and internet search capabilities.
Benefits
Supportive flexible work arrangements underpinned by our commitment to inclusion and well‐being.
Progressive, considerate leave provisions to empower your work‐life balance.
Salary packaging and access to a range of discounted services including Bupa health insurance.
Health and well‐being services including a leading Employee Assistance Program.
Team
Office of the Provost – led by the Provost, supporting the vision and objectives for education and community within the Chancellery.
Diversity & Inclusion
The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation.
We welcome applicants from all backgrounds, identities, and experiences and are committed to creating an inclusive and fair workplace.
Application Details
Resume
Cover Letter outlining your interest and experience
Applications close: Monday 12th January *********:05 AM (Melbourne time zone).
Position Number: JR-****** – Student Success Adviser (Melbourne Online).
For recruitment queries, email Walid ****** (include the Position Number and Job Title in the subject line).
#J-*****-Ljbffr

📌 Student Success Adviser (Melbourne Online)
🏢 University of Melbourne Employees, Location, Alumni
📍 Melbourne