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Senior Research & Insights Officer
Organisation/Entity: Transport For NSW
Job category: Projects
Job location: Macquarie Park, NSW, AU, ****
Job reference number: ******
Employment type: Permanent Full-Time
Salary range: $********-$********
If you're after impact, there's no other organisation in Australia that delivers work on this scale.
You're ready to help shape our narrative.
Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
You'll be working in the Strategic Communications team, leading the delivery of communications research and evaluation projects that help shape and improve customer-facing campaigns across the transport network.
This is an exciting prospect to manage end-to-end research programs that provide critical insights into campaign effectiveness, customer behaviour, and public engagement.
The role supports a diverse portfolio of communications initiatives, including road safety campaigns, network disruption communications, and public transport campaigns.
You'll work closely with internal stakeholders and external research partners to ensure robust evaluation frameworks are delivered and key performance metrics are achieved.
You are an experienced customer research professional with 5 to 7 years' experience delivering customer insights through qualitative and quantitative research.
With expertise in survey design, focus groups, in-depth interviews,



and other research methodologies and analysis, you'll translate complex findings into meaningful recommendations that drive business decisions.
You'll ideally bring agency or supplier-side experience, strong project management skills, and the ability to work independently across multiple research initiatives.
Experience in large research organisations is highly valued, while government-sector experience is beneficial but not essential.
Success in this role requires excellent stakeholder management, the ability to balance competing priorities, and a passion for turning customer insights into impactful outcomes.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system.
We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve.
If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .
For more information about this role, please contact ******.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity.
We also pay our respects to Elders past and present and recognise the continued connection to country.
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📌 Senior Research & Insights Officer (New South Wales)
🏢 the original
📍 New South Wales