Why work with Assurant?
Everyone at Assurant, no matter their role, their skills, or where they're located around the world, is united by our uncompromising values and culture.
You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.
With more than 100 years' industry expertise, we are trusted by over 300 million consumers worldwide.
We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.
Some of the benefits you'll get working at Assurant include:
International and Local mentoring programs
Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
Discounted Employee Share Purchase Program
Diversity panels and employee resource groups
10 weeks company paid parental leave including superannuation contributions while on unpaid leave
Development programs and support for higher education
Novated vehicle leasing
Volunteering leave to give back to the communities we serve
What's the role about?
Based in our Auburn Device Care Centre, and in a permanent full time capacity, this role will see you:
Defect validation with customer complaints
Investigate and validate reported defects in mobile devices based on customer complaints
Perform manual functional tests on phones to confirm the presence and nature of the defect
Accurately process product returns in the internal system
Maintain up-to-date records of return transactions for tracking purposes
Create and manage return orders using Assurant software
Adherence to QA SOPs (Standard Operating Procedures)




Participate in regular training and updates to stay aligned with the latest QA practices
Record inspection results and elevate any deviations or non-conformities
Promote a quality-first mindset, accountability, and clear communication within the team
Participate in regular training sessions to stay aligned with the latest QA practices and tools
Contribute to team discussions and initiatives aimed at improving QA processes and customer satisfaction
Does this sound like you?
Experience in mobile device testing or consumer electronics QA preferred
QA experience in warehousing or logistics environment highly desirable
Strong attention to detail and a commitment to maintaining high-quality standards
Excellent communication and documentation skills
Ability to follow defined processes and procedures accurately
Positive organizational skills and the ability to manage multiple tasks simultaneously
Effective communication skills and the ability to work well within a team
Basic proficiency in using computers and inventory management systems
Physical ability to perform tasks requiring standing for extended periods and handling devices
Interested?
We've love to talk more...
At Assurant, we celebrate the differences that make us who we are.
By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we're able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us.
Because it's only by listening toand representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website at /
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📌 Device Care Centre Qa Team Member (New South Wales)
🏢 Assurant
📍 New South Wales