Customer Service Officer Opportunity | Waterloo, Sydney Showroom
Full Time |
Monday - Friday
About Us
Signorino is Australia's premier supplier of high-quality natural stone, terrazzo, and porcelain surfaces. We pride ourselves on offering the most luxurious tiles and stone in the market, earning a reputation for excellence.
We are an Australian-owned and operated company with a proud history and a robust, friendly, and hardworking culture. We value excellence and teamwork, and we seek individuals who share our commitment to these values.
About the Role
As a Customer Service Officer, you'll be at the heart of our operations, supporting the sales team and ensuring every customer interaction reflects our brand's quality and care. From handling enquiries and preparing quotes to coordinating orders and providing product advice, you'll help create seamless experiences that build lasting relationships.
This role is perfect for someone who enjoys variety, thrives in a team environment, and takes pride in making every detail count.
Key Responsibilities
Manage customer enquiries via phone, email, and in-person with professionalism and warmth
Prepare and process quotes, orders, payments, and refunds accurately and efficiently
Support sales teams with administrative tasks, data entry, and documentation
Maintain up-to-date knowledge of our products, showroom stock, and industry trends
Collaborate with operations and logistics to ensure timely deliveries and smooth workflows
Assist with reporting, customer records, and other admin duties to support business efficiency
What You'll Bring
Previous experience in customer service, administration, retail, or similar roles




Excellent communication and interpersonal skills, you enjoy connecting with people
Strong attention to detail and organisational skills
A proactive, solutions-focused approach to problem-solving
Proficiency in Microsoft Office (Outlook, Word, Excel); SAP experience is a plus
A professional, positive attitude and willingness to learn
Interest or experience in the stone, construction, or design industry (preferred)
Our Values
Customer Obsessed
- You put customers first and exceed expectations
One Team
- You share knowledge and support your colleagues
Make it Count
- You deliver on commitments and take accountability
We are Fanatical
- You bring passion and pride to everything you do
Be You
- You respect diverse perspectives and welcome constructive feedback
Why Work With Us
Join a friendly, passionate team that values collaboration and excellence
Hands‐on product training and ongoing learning opportunities
Be part of a respected Australian brand known for quality and innovation
Opportunities for career growth and professional development
Ready to Apply?
If you're ready to join a team that celebrates craftsmanship, teamwork, and customer excellence, we'd love to hear from you!
Please note that only shortlisted candidates will be contacted.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Wholesale Building Materials and Retail
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📌 Customer Service Officer (New South Wales)
🏢 Signorino Tile Gallery
📍 New South Wales