Our client is a leading provider of pet cremation services in Australia with a national footprint. This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a qualified and compassionate manner supporting the company's purpose in "Honouring a Lifetime of Unconditional Love".
Responsibilities
Customer Service
Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements
Preparations
Washing and drying pets for viewings if needed
Carrying out viewing cremations and gold and platinum cremations as required
Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines
Keepsakes
Taking fur clippings from pets in accordance with client requirements
Preparing pets for office viewings and cremations
Taking clay paw prints of pets
Taking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as required
Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client
Place pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clients




Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products
Carry out accurate data entry and reporting via the Pet Tracker database
Stock Management
Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy
Requirements
Effective verbal and interpersonal skills
Exceptional customer focus and service orientation
Ability to effectively manage multiple tasks
Maintain a positive attitude whilst under pressure
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📌 3X Keepsake & Preparation Coordinators - Morisset (New South Wales)
🏢 Manpower Australia
📍 New South Wales