Job Description
Canberra, Australia | Posted on 17/06/2025
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Arventa is a leading provider of powerful risk management cloud based systems. Our cutting edge solutions provide organisations , regardless of type, size, or corporate infrastructure complexity, the power to monitor and manage the performance of their compliance.
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Job Description
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Who we are:
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Arventa was founded in **** and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via itsflagship platformWHS Monitor -

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As a result of our extensive growth, we are currently expanding our team.
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What we're looking for
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Problem solving skills - someone who is adept at analysing situations and providing effective solutions.
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Client engagement skills - someone proficient in building and maintaining strong relationships.
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Familiarity with Support Processes - someone who understands ticketing systems, SLA's and knowledge databases
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Key Responsibilities
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Troubleshoot and resolve customer issues across email, chat, and phone
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Manage and prioritise responses to support tickets, escalating critical issues appropriately.
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Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service.
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Collaborate with product and engineering teams to report issues, share customer feedback, and test new features.
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Requirements
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What you will need to succeed
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Sound technical knowledge/skills
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Exposure to technical support processes
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Demonstrated experience in a similar environment working to
deadlinesUnderstanding
of technical support principles and practices
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3+ years experience in similar implementation role
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Experience with SaaS products (desirable)
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Experience training users in SaaS products (desirable)
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Prior to commencement successful candidates will be required to:
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Supply copies of all educational qualifications
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PERKS
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We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
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Growth opportunities
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A strong emphasis on work/life balance including weekly and monthly office social activities
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OURTEAM& CULTURE
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We're customer focused:Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
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We're here to win:We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
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We love this stuff:We hire smart, fun, talented people who want to make a difference.
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We've got each other's backs:We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
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We're owners and we act like it:We take initiative, act with urgency and are accountable for results. We're all engaged.
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Integrity is non-negotiable:Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
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This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
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The key to your success will be your ability to build solid relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
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This is a fulltime, in the office role
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Note that only short-listed candidates will be contacted.
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#J-*****-Ljbffr

📌 Technical Support (Canberra)
🏢 Arventa
📍 Canberra