Job Description
Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Arsenault in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.
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Physical Requirements:
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Must be able to view computer screen for long periods of time. (up to 10 hours)
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Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
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Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged.
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Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
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Must be able to work in a structured workplace with a high level of accountability.
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Must be able to bend, reach above ones head and occasionally lift up to 16 kilos
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Ability to adjust to the stress of meeting deadlines.
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Training Requirements:
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Training will address the essential duties required of this position.
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This position will require continuous product and technical training.
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Various Systems training required to perform tasks
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Other Requirements:
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Living in Australia
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High School Certificate, Bachelor Degree preferred
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Minimum of 2 years of Customer Service, sales or other highly interactive service experience
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Clear, professional and concise communication skills; written and verbal.
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Must have proficient adaptable computer skills
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Basic mathematical skills
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Self-motivated and possess excellent organizational skills.
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Manage Work
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Build Customer Satisfaction
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Note: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed.
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📌 Customer Service Officer (New South Wales)
🏢 Arsenault
📍 New South Wales