EML is a leading Workers Compensation and Personal Injury Claims Management business.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
In this role, you'll use your analytical skills, attention to detail, and customer focus to help injured workers navigate the Whole Person Impairment (WPI) process and ensure they receive the correct entitlement for their compensable injury.
Working as a specialist in WPI claims, you will investigate, assess and determine impairment entitlements while providing a high level of support to workers, employers and other stakeholders.
This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home up to 2 days per week once fully trained.
YOUR RESPONSIBILITIES
Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process
Completing comprehensive reviews of workers' compensation claims
Requesting and obtaining relevant medical evidence in line with the Impairment Assessment Guidelines
Investigating and analysing medical,



allied health and factual information relating to a worker's injury
Preparing WPI document bundles and assessment requests
Determining injured workers' entitlement to impairment benefits
Communicating regularly with injured workers, legal representatives and key stakeholders
Managing claims in accordance with legislative requirements, guidelines and timeframes
Contributing to positive customer and stakeholder outcomes through proactive service and support
ABOUT YOU
Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous
Previous experience in a customer-focused or professional services environment.
Strong customer service, communication and relationship-building skills.
Excellent problem-solving and decision-making abilities.
Solid organisational skills and attention to detail.
Confident navigating challenging conversations and negotiating outcomes.
A growth mindset, resilience and a collaborative approach to work.
WHAT WE OFFER
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect,



integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
About Us
There's huge satisfaction from knowing that your talent and hard work has a purpose.
You will be making a difference that counts.
Our people care about making a difference.
We are looking for people who share our commitment to positive change.
Once we have found you, we pull out all the stops to keep you.
The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.
You will not be forgotten here.
Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.
#J-*****-Ljbffr

📌 Wpi Claims Specialist (Adelaide)
🏢 EML Group
📍 Adelaide