26 Aug
|
HCL Technologies
|
Melbourne
26 Aug
HCL Technologies
Melbourne
HCLTech in Melbourne is seeking an operational role focused on resolving escalations, ensuring services align with the SOW, and driving revenue at the tower level.
The position emphasizes closing crises in line with SLA norms and implementing initiatives to improve customer outcomes.
The role also involves validating reports, maintaining operational hygiene, and driving a Profit Improvement Plan through automation and self-driven initiatives to stay ahead of client needs.
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📌 Senior Tower Lead — Revenue & Operational Excellence (Melbourne)
🏢 HCL Technologies
📍 Melbourne