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At Certis Security Australia, we deliver cutting-edge, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.
Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered.
As Australia's only next-generation security company operating at scale, we're transforming how we work through technology, automation and operational excellence.
Job Impact
As
Client Services Manager
, you'll be responsible for delivering high‐quality security services across a portfolio of clients.
You'll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance.
What You'll Be Responsible For
Leading, supporting and upskilling site supervisors and security officers across your portfolio
to deliver consistent, high‐quality service across your client portfolio
Ensuring all
services are delivered in line with contract KPIs, SLAs, and agreed operational requirements
Managing client feedback, incidents, and complaints,
implementing corrective actions where required
Coordinating resources with internal teams, including workforce planning, to
ensure effective staffing and continuity of service
Identifying opportunities to enhance existing services
and support the retention and growth of client accounts
Maintaining site operational procedures and ensuring compliance with company policies,



governance standards, and audit requirements
Conducting regular site and compliance visits to monitor performance, safety, and service quality
Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio
What You'll Bring
Essential
Current Security Licence and valid Driver's Licence
Proven experience in security operations, with leadership responsibility
Strong client management and stakeholder engagement skills with a focus on service excellence and long‐term relationship building
Demonstrated ability to lead, motivate, and develop frontline teams in a fast‐paced environment
Qualifications in Security & Risk Management (desirable)
Benefits & Culture
What We Offer:
Technology-led, intelligent security and facilities management solutions across Australia's most critical sectors.
Collaborative, fast-paced work environment with hybrid work arrangements.
Opportunities to work with senior stakeholders and contribute to strategic success.
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.




Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework
Next Steps:
Once you've submitted your application, the next step is to complete a virtual interview with Certis.
This is an important part of our hiring process and must be completed for your application to be considered further.
After you've finished your virtual interview, our hiring managers will review all candidates.
If you're successful in progressing to the next stage, we'll be in touch to let you know what's next.
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported,respectedand empowered.
We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.
Certis Security Australia Master License
Sydney Night Patrol & Inquiry Co Pty Ltd
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📌 Client Services Manager (Brisbane)
🏢 Certis-f2763f46
📍 Brisbane