Account Manager, Senior Account Manager or Account Director // Print, Retail & Brand Activations
Full-time | Hybrid - Melbourne
At Dashing, we bring some of the world's most loved brands to life through print, production, technology and retail activations. We are fast moving and quality driven, and we're looking for an experienced
Account Manager, Senior Account Manager or Account Director
to join our growing Melbourne team.
As an
Account Manager, Senior Account Manager or Account Director
, you'll be the trusted partner for your clients and the central hub across every project. You'll manage campaigns end to end, build strong relationships and support the long term growth of each account. You'll work closely with Creative, Production, Install and Client Service teams to bring ideas to life across print, POS and retail activations. You thrive in a fast moving environment, keep clients informed and excited, and ensure every job is delivered on point. You make things happen and clients love working with you.
Key responsibilities
Client service, growth and retention
Build and maintain strong client relationships
Act as the primary day to day contact across all projects
Maintain regular face to face contact to stay close to campaign needs
Keep clients informed, confident and supported through clear communication
Deliver on agreed budgets month to month and year on year
Manage briefs, queries, approvals updates with confidence
Lead or support weekly WIPs and provide clear follow ups
Develop strong relationships with brand, retail and marketing stakeholders
Ensure every interaction is proactive, positive and solutions focused
Identify risks early and escrow the GAD or CCO when needed
Understand each client's brand and commercial objectives
Provide confident guidance and recommendations across the project lifecycle
Support long term retention through trusted client partnerships
Campaign management and project execution
Lead campaign coordination and ensure all elements are aligned and approved
Support activations across retail, experiential, print and POS
Ensure budgets, timelines and expectations are met
Coordinate internal and external teams to keep campaigns moving
Ensure every deliverable is accurate, on brand and delivered to a premium standard
Use Dashing tools such as the Client Portal, Zendesk, Monday and PrintIQ to manage work
Prepare install guides, run sheets and distribution lists




Support print and POS production including estimates, artwork handling and approvals
Team collaboration and culture
Collaborate with Creative, Production, Install and Client Service teams
Build solid partnerships with suppliers and subcontractors
Contribute to a team first, collaborative culture
Work independently across all accounts with confidence
Mentor Account Coordinators + Account Executives through guidance and support
Champion a solutions mindset and positive energy
Be a Dashing ambassador and set the standard for excellence
Kaizen mindset and look for ways to continuously improve the way we do things
About you
Experience and expertise
5+ years in account management or client service
Experience in retail activations, print, POS, VM or campaign delivery
Technical print knowledge including estimating and supplier coordination
Understanding of fabrication methods across timber, metal and acrylic
Confidence presenting work and managing multiple clients
Strong understanding of production workflows and install processes
Experience in creative, experiential or retail environments
Commercially aware with experience hitting revenue or growth targets
Skills and attributes
Highly organised with excellent attention to detail
Analytical with an eye for opportunity and risk
Approachable and team focused with strong interpersonal skills
Clear and confident communicator
Calm and solutions driven under pressure
Strong relationship builder who loves working with people
Skilled in problem solving and positive decision making
Able to manage multiple projects at once
Curious and always willing to learn
Tech savvy across Google Suite, Microsoft Office and Monday...
PrintIQ is a plus!
What you'll bring to Dashing
A passion for creating exceptional client experiences
A collaborative mindset and strong relationship skills
Energy, initiative and a positive attitude
Pride in your work and a commitment to quality
A desire to grow and contribute to a high performing team




A commitment to continuous improvement
Why Dashing?
At Dashing, our purpose is simple. We immortalise great brands. We specialise in bringing brands to life through thoughtful creativity, smart technology and a wide range of production capabilities.
Our vision is to be the leading partner in creating human connections that drive sales across Asia Pacific. We are proud to work with iconic businesses across Australia and beyond, partnering with retailers to solve problems, spark innovation and create meaningful experiences for their customers.
Our values
Work Smarter.
Collaboration is at the heart of everything we do. We believe in the power of teamwork, where diverse perspectives come together to create something greater than the sum of its parts.
Dream Further.
We don't just think outside the box - we dream beyond it. Innovation and ambition drive us to push boundaries, exploring new possibilities and creating what's next.
Win Together.
Success is sweeter when shared. We are committed to achieving greatness with our partners and each other, ensuring that every win is a collective victory celebrated by all.
Flex working:
Enjoy the flexibility of working from home
Growth opportunities:
Benefit from a robust Learning & Development program, with plenty of room for growth.
Kaizen culture:
We believe in continuous improvement - everyone is encouraged to share their ideas to help us get better, together.
People & Culture team:
A dedicated team to ensure you feel valued, supported, and part of the Dashing family.
Tech Innovators:
Work with a cutting-edge Tech Innovation team, using tools like Monday.com to streamline and elevate your workflow.
Social vibes:
Monthly social events and quarterly awards to keep the team vibe high.
Fuel your day:
Enjoy a kitchen stocked with delicious fruit, snacks, drinks, and more to keep you fuelled and refreshed throughout the day!
Commuting ease:
Just a short 500m stroll to Richmond East Train Station for a hassle-free journey to work.
Charity involvement:
Make a positive impact with dedicated volunteering time to support charities.
Wellness focussed:
Access to Dashing Yoga team sessions, Dashing Massages, and local walking tracks and parks nearby.
We thank you for your application and advise that only shortlisted candidates will be contacted.
#J-*****-Ljbffr

📌 Senior Account Manager (Melbourne)
🏢 Dashing
📍 Melbourne