Location:
Sydney
Employment Type:
Full-Time
Role Overview
We are seeking an experienced
SAP BASIS Technical Specialist
to ensure the high availability, stability and performance of SAP environments.
The role will focus on
critical incident management, outage resolution, operational excellence and continuous process improvement
across SAP BASIS, ABAP, Java and Non-NetWeaver environments.
Key Responsibilities
Deliver high-quality support and ensure
stable and reliable SAP BASIS operations
.
Troubleshoot and resolve
critical SAP incidents, outages and complex technical issues
.
Own and lead
Critical Incident and Problem Management
, including escalations and resolution coordination.
Analyse incident and outage trends and develop
data-driven improvement plans
to enhance customer support.
Identify opportunities to
streamline processes and reduce outage resolution times
.
Coordinate operational activities, escalations and process improvements across multiple teams.
Collaborate with
ECS, Product Support and other technical teams
to deliver projects and operational outcomes.
Develop and maintain
Knowledge Base Articles (KBAs)
and support knowledge-sharing initiatives.
Support management with technical insights and
strategic operational improvements
.
Work effectively in a
fast-paced, dynamic and flexible setting
.
Required Skills & Experience




Strong hands-on expertise in
SAP BASIS
, including:
ABAP systems
Java systems
Non-NetWeaver applications
Proven experience troubleshooting
complex SAP incidents and critical outages
.
Strong experience in
Incident, Problem and Escalation Management
.
Ability to independently
own, lead and coordinate operational activities
.
Experience with
Linux and Windows operating systems
in hosting environments.
Knowledge of
hyper scaler platforms
, preferably AWS, Azure or GCP.
Ability to quickly learn and become an SME in technologies such as:
SAP Power Designer
SAP Cloud Connector
Strong analytical and problem-solving skills with the ability to work effectively under pressure.
Excellent
communication, collaboration and stakeholder management
skills.
Positive, proactive and
customer-focused mindset
.
Key Attributes
Strong ownership and accountability.
Excellent critical incident leadership skills.
Continuous improvement mindset.
Ability to work collaboratively across technical teams.
Strong customer focus and commitment to operational stability.
Comfortable working in high-pressure production environments.
Key Focus Areas
SAP BASIS | Critical Incident Management | Outage Resolution | Problem Management | ABAP | Java | Non-NetWeaver | SAP Cloud Connector | Linux | Window
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📌 Sap Basis – Senior Technical Operations Specialist (New South Wales)
🏢 The HR Ally
📍 New South Wales