About the Role
As the National Spare Parts Manager, you will lead the national spare parts function, taking ownership of performance, profitability, customer satisfaction, and team leadership.
You will work closely with Sales, Marketing, Finance, Operations, and Service teams to develop and execute strategies that strengthen market position and deliver exceptional results.
Key Responsibilities
Business Growth & Commercial Performance
Own and manage the national Parts Profit & Loss (P&L;).
Develop and implement national sales and marketing strategies.
Drive revenue growth through pricing strategies, promotional campaigns, and business development initiatives.
Analyse sales performance and identify opportunities for growth and profitability.
Develop annual and long-term strategic plans for the parts business.
Partner with Finance to achieve sales and profit targets.
Manage inventory performance, including slow-moving and obsolete stock.
Customer & Dealer Engagement
Build and maintain strong relationships with dealers and key customers.
Support internal stakeholders, including Service Centres, to drive future growth.
Ensure outstanding customer service across all parts operations.
Monitor customer satisfaction and implement continuous improvement initiatives.
Help maximise dealer network performance through effective support and engagement.
Leadership & Team Development
Lead and develop the Customer Engagement Supervisor - Parts and support the establishment and growth of the regional Parts Sales team.
Coach, mentor, and empower team members to achieve business objectives.




Establish and monitor performance metrics aligned with service, sales, and profitability goals.
Foster a culture of accountability, collaboration, and continuous improvement.
Ensure compliance with company policies, legislative requirements, and workplace health and safety standards.
About You
Proven experience in parts sales, marketing, customer service, or aftermarket management.
Strong commercial acumen with demonstrated P&L; management experience.
A track record of delivering profitable business growth.
Exceptional leadership, coaching, and people management skills.
Strong analytical and strategic thinking capabilities.
Excellent project management and organisational skills.
Advanced Microsoft Office skills, with SAP experience highly regarded.
Outstanding communication and stakeholder management abilities.
A proactive, results-oriented approach with high energy and drive.
Knowledge of workplace health and safety practices.
Other Requirements
Current Australian Driver's Licence.
Valid Passport.
Ability to travel interstate and internationally as required.
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance,



underground utility construction, rental and specialty construction, and irrigation solutions.
You'll enjoy a workplace founded on ideals.
Where people and performance are valued equally.
Where ethics are a way of life.
Where relationships thrive on trust and respect.
With roots dating back to ****, The Toro Company was built on a tradition of quality and caring relationships.
Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions.
Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
Why Join Us?
This is an exciting opportunity to take ownership of a nationally significant business function, influence strategic direction, and lead a high-performing team in a agile and customer-focused environment.
If you are a motivated leader looking to make a meaningful impact and drive business success, we'd love to hear from you.
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📌 National Parts Manager (Melbourne)
🏢 The Toro
📍 Melbourne