Job Description Job Details: Must Have Skills: Understanding of the Contact Center domain 5+ years of total experience 2+ years of hands-on Cyara experience Solid experience with: Cyara Velocity Cyara Pulse Cyara Cruncher Cyara Automated Regression Testing o Voice and Digital Channel Automation Nice to Have Skills: Detailed Job Description Experienced Cyara Automation Tester to support the testing and validation of enterprise Contact Center as a Service (CCaaS) platforms.
The ideal candidate will have expertise in using Cyara Velocity, Pulse, and Cruncher to automate customer journey testing across voice, IVR, digital, and omnichannel customer service environments.
The role will work closely with Solution Architects, Business Analysts, Developers,



and Business Stakeholders to ensure high-quality customer experiences across contact center technologies and integrations.
Minimum Years of Experience: 5+ Years of experience Certifications Needed: None Top 3 responsibilities you would expect the Subcon to shoulder and execute · Interact with Implementation / Support teams · Provide test strategy, test plan, test cases, and execute tests · Activities compatible with the skill set of a test lead under the direction of the project manager.
Requirements o Cyara Velocity o Cyara Pulse o Cyara Cruncher o Cyara Automated Regression Testing o Voice and Digital Channel Automation Contact Center

📌 Contact Center Cyara Test Lead (Victoria)
🏢 Xpt Software Australia
📍 Victoria