System Engineer-FAE

Location

ANZ, Melbourne-based

Category

Engineering

Employment Type

Contractor

Your Role and Responsibilities
Implement storage system structure to meet business requirements and performance goals.
Set up field site Proof of Concept (PoC) configurations based on customized infrastructure.
Provide solid customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance and Quality Assurance (QA) team's service operation.
Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.
Develop and maintain NAS configuration and management systems and processes on a project basis.
Collaborate with Product and Service teams to administer post-sales support for customers.
Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
Coordinate and manage assigned projects,



including product certification, PoC, and RMA cases, among other responsibilities.
Perform system configuration, testing, and evaluation.
Develop system engineering plans and procedures.
Address technical documentation and maintain the process and quality of document launches, such as white papers, etc.

Required Technical and Skilled Expertise

Experience:
Minimum 3 years of proven experience in ICT industry. Storage, Server, or data management are preferred.

Educations:
B.S. in Electrical Engineering, Information Technology, Computer Science related, technical discipline.

Knowledge:
Project management knowledge and experience.
Proficiency in NAS configuration and management systems and processes.

Skills:
Customer service orientation and experience assisting customers with technical issues
Experience in after-sales technical support and RMA case monitoring.

📌 System Engineer Fae Melbourne
🏢 QNAP
📍 Melbourne