Oh what a feeling!
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
Afterall, our people are our greatest assets.
We do this through employee community engagement, mentorship, development and recognition programs.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering: Fully maintained motor vehicle including insurance excluding fuel Annual contribution to your private health insurance worth over $1,900 Significant family vehicle lease and purchase discounts Flexible hours and workspaces, with a hybrid of working from home and in the office Wellness facilities – free onsite gym, end of trip facilities Free car parking and discounted onsite cafe Genuine career development: promotions, rotations and paid professional membership Paid volunteer days to support your community and matched workplace giving program 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave Access to Toyota's RewardsHub – explore, manage and customise your advantages to suit your lifestyle What you'll contribute to We are seeking two experienced Parts Centre Help Desk Consultants to become part of our Aftersales division, with both positions offered on a 12-month maximum-term basis.
The Aftersales Division oversees the planning, coordination, and execution of all national parts and accessories operations, including sales, business development, procurement, supplier management, dealer support, and warehouse management.
Its primary goals are to achieve sales volume, market share, and profitability targets, while aligning warehouse operations with global best practices.




The Parts Centre Help Desk Consultant is primarily responsible for delivering effective customer service, clear communication, and expert parts consultation to the Dealer Network and Export Customers.
This role supports dealer and export performance, planning, and supply chain operations, contributing to the achievement of sales and profitability targets.
Both roles are based in Altona North and are primarily onsite, with some flexibility available.
How you'll make an impact Execute established Parts Centre Help Desk processes and procedures in alignment with defined policies to support Aftersales objectives.
Contribute to the development and improvement of Help Desk processes to ensure the highest level of customer service for TMCA stakeholders.
Respond promptly and efficiently to Parts Centre Help Desk calls and emails, ensuring alignment with relevant sales policies and procedures to deliver exceptional customer service.
Manage reporting systems to deliver accurate and timely information that supports business planning, budgeting, and forecasting efforts.
Deliver accurate and timely information to Toyota and Lexus Dealers, Distributors, Regions, and other TMCA stakeholders to ensure consistent communication and uphold high customer service standards.
Prepare and distribute relevant Toyota communications to the Dealer Network.
Maintain call centre documentation to ensure all changes to systems, processes, and procedures are accurately recorded and communicated to Dealers.
Your attributes – If you've got one or more, we'd love to hear from you!
Tertiary qualification or equivalent relevant experience Experience in a similar role (desirable) Proven background in customer service Knowledge of vehicle parts and components is essential for this role.
Familiarity with the Toyota Parts business in particular Parts Interpretation is desirable.

📌 Parts Centre Help Desk Consultant (Melbourne)
🏢 Toyota New Zeland
📍 Melbourne