Job description About TIS National TIS National, a service of the Department of Home Affairs, plays a vital role in connecting people across cultures and languages.
We are seeking reliable and motivated Contact Centre Operators to join our rapid-paced operations team.
By joining TIS National, you'll contribute to national priorities in multicultural access and equity, ensuring every voice is heard.
About the role As a Contact Centre Officer, you will be responsible for answering inbound calls and coordinating immediate telephone interpreting services in a fast-paced environment.
Key Responsibilities Answer inbound calls from non-English speakers and clients Register and allocate interpreters to client requests efficiently Accurately record call details for invoicing purposes Deliver high-quality customer service to culturally and linguistically diverse clients Liaise with interpreters, clients, government departments, and external agencies Meet KPIs including average handling time, adherence, allocation Contribute to service improvements, policies, and operational processes Build strong working relationships across teams What We're Looking For In addition to being an Australian citizen and able to obtain a Baseline Security Clearance, you will bring: A reliable and dependable work ethic Proven experience in a Contact Centre or customer service environment Ability to thrive in a structured, KPI-driven environment while delivering high-quality service Excellent communication skills and strong attention to detail Team-focused attitude Reliability, resilience and a commitment to attendance and rostered shifts A willingness to learn and work within established procedures and performance expectations Experience with Microsoft Office Suite Position Details Casual temporary opportunity with potential for ongoing APS contracts Variable rotating roster (7:00am – 7:00pm)



100% office-based in Docklands with possibilities to work from home Comprehensive training, coaching, and ongoing support provided Why Join Us?
Attractive hourly pay and consistent hours Gain valuable experience serving the community within the Australian Public Service Work in a meaningful role supporting Australia's multicultural community Inclusive, supportive team culture with structured training and professional development Opportunities for development, training, and career progression Apply Now If you're passionate about customer service and making a difference in people's lives, apply today and help connect communities across Australia.
Apply now or contact the DFP Team at ****** for more information.
#SCR-yjala-powell Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or ************ and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via .
Do not submit any sensitive personal information in your resume.

📌 Contact Centre Officer (Melbourne)
🏢 Dfp Recruitment
📍 Melbourne