Optical Assistant/ Receptionist — Cowes, Victoria

We’re looking for a friendly and motivated Optical Assistant to join our independently owned Optometrist practice in Cowes. This is a excellent opportunity for someone who enjoys customer service, healthcare, and working as part of a supportive team.

About the Role

As an Optical Assistant, you’ll be the first point of contact for our patients and play an important role in delivering outstanding customer care. You’ll assist with frame styling, appointment bookings, adjusting and fitting eyewear, troubleshooting eyewear issues, and general front-of-house duties.

Key Responsibilities
Welcoming and assisting patients in a skilled manner
Helping customers choose frames and lenses to suit their needs
Adjusting and fitting eyewear for comfort and functionality
Troubleshooting and resolving basic eyewear issues and repairs
Booking and managing appointments
Processing payments and health fund claims
Maintaining a clean and organised store

About You




Excellent communication and customer service skills
Friendly, reliable, and well-presented
Strong attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Previous retail, reception, or optical experience is preferred but not essential
Ability to work at our Wonthaggi store as required

What We Offer
A supportive and welcoming team setting
The opportunity to work in a respected independently owned practice
On-the-job training provided
Staff discounts on eyewear
Opportunity for career growth within the optical industry

Position Details
Location: Cowes
Employment Type: Permanent part time (30 hours/week) transitioning into full time hours for the right candidate

To apply, please send your resume and a short cover letter outlining your experience

Pay: $27.00 – $30.00 per hour

Work Location: In person

📌 Optical Assistant/receptionist Cowes
🏢 O'Donnell Optical
📍 Cowes