Job Description
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Location: QLD, WA, ACT, VIC, NSW, NT, SA or TAS + Hybrid Working
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Australian Citizenship is essential (Current Baseline OR NV1 Preferred)
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Long term contract chance available for an experienced EL1 Platform Operations Lead to join a Federal Government program delivering major ICT initiatives across a complex, business-critical enterprise environment.
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This is a senior leadership position responsible for leading a team of Senior Platform Engineers and providing operational leadership and accountability for a highly complex CRM platform, with Salesforce as a core component.
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You will be responsible for:
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Leading and managing a team of Senior Platform Engineers, including work allocation, mentoring, training and upskilling.
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Providing clear operational leadership and accountability for the Salesforce platform.
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Developing, documenting and implementing processes to improve the efficiency and effectiveness of platform enablement.
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Responding to major incidents and representing the directorate with internal stakeholders and external vendors.
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Managing vendor relationships and engaging with internal ICT teams to progress platform enablement activities.
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Coordinating testing activities, stakeholder sign-offs and Change Advisory Board (CAB) representation for releases.
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Coordinating with release management, testing, architecture,



platform and digital delivery teams to manage critical paths, stakeholders and parallel release trains.
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Proactively managing platform risks, dependencies and release cycles.
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Improving release management and change governance.
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Supporting platform security through proactive security patching, penetration testing and security maturity assessments.
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To be successful you will need to have the following:
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More than 5 years' experience leading and managing ICT support teams.
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Experience supporting or managing complex CRM/business systems.
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Deep Salesforce platform expertise, including Service Cloud, Experience Cloud and integrations.
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Technical leadership experience managing senior support engineers.
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Strong vendor management and stakeholder engagement skills across ICT and business divisions.
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Proven capability in major incident response, change governance and release coordination.
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Strong understanding of the Salesforce SDLC, including DevOps, CI/CD and platform enablement.
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Demonstrated experience in process development, documentation and implementation.
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Strong problem-solving and troubleshooting skills.
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The ability to translate complex technical concepts into user-friendly explanations and solutions.
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This role will be offered as an initial 12 month contract with view to extend.
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📌 Salesforce Platform Operations Lead (Victoria)
🏢 BLACKROC Recruitment
📍 Victoria