Job Description
IT MSP - Level 2 System / Support Engineer
n
Up to $80K + Super | Full-Time Permanent | Melbourne
n
A growing Managed Service Provider is looking for a customer-focused Level 2 Support Engineer to join its collaborative technical team.
n
This role is perfect for someone who has built a solid foundation within an MSP or IT support setting and is looking to continue developing their technical skills across Microsoft Cloud technologies, networking, and infrastructure while working with a diverse range of business clients.
n
You'll be joining a supportive team that values collaboration, customer service, and continuous learning, with exposure to both remote and onsite support.
n
WHAT'S ON OFFER?
n
n
Up to $80K + Super
n
Exposure to a broad range of Microsoft technologies
n
Supportive and collaborative technical team
n
Ongoing training and certification opportunities
n
Diverse client environments and technologies
n
Mix of remote support and onsite client work
n
n
WHO ARE WE?
n
We are a well-established Managed Services Provider supporting small and medium-sized businesses across a variety of industries.
n
Our team delivers reliable IT support, cloud solutions, networking, cyber security, and infrastructure services, with a strong focus on customer experience and long-term partnerships. Due to continued growth, we're looking for a Level 2 Support Engineer who enjoys troubleshooting technical issues and providing outstanding service to clients.
n
WHAT WILL YOU BE DOING?
n
As a Level 2 Support Engineer, you'll provide day-to-day technical support to a broad client base while assisting senior engineers with projects and escalated issues.
n
Your responsibilities will include:
n
n
Providing Level 2 remote and onsite technical support




n
Troubleshooting Microsoft 365, Windows, hardware, software, and networking issues
n
Supporting user accounts, Microsoft Entra ID, Active Directory, and email services
n
Assisting with Azure cloud administration and Microsoft 365 environments
n
Supporting Windows ***** and Windows Server environments
n
Troubleshooting printers, laptops, desktops, and peripheral devices
n
Assisting with networking issues including DNS, DHCP, VPNs, Wi-Fi, and switches
n
Supporting backup and endpoint security solutions
n
Maintaining accurate ticket notes and technical documentation
n
Escalating complex issues where required
n
Delivering exceptional customer service while meeting SLA timeframes
n
2+ years' experience in an IT Support, Service Desk, System Exposure or MSP environment
n
Experience supporting Microsoft 365 and Windows environments
n
Basic understanding of Azure and Microsoft Entra ID
n
Experience with Active Directory user administration
n
Good knowledge of Windows Server fundamentals
n
Basic networking knowledge including DNS, DHCP, VPN, and TCP/IP
n
Strong troubleshooting and problem-solving skills
n
Excellent communication and customer service skills
n
Ability to manage multiple priorities in a fast-paced environment
n
Current driver's licence and full Australian working rights
n
Experience working within a Managed Services Provider
n
Exposure to RMM and PSA platforms
n
Experience with Microsoft Intune or endpoint management
n
Exposure to FortiGate or other firewall technologies
n
Knowledge of backup and disaster recovery solutions
n
Microsoft certifications or current study towards certifications
n
PowerShell knowledge or automation experience
n
n
KEY SKILLS:
n
#J-*****-Ljbffr

📌 Level 2 Engineer (Victoria)
🏢 Searchability®
📍 Victoria