Job Description
Key Account Manager – Critical Infrastructure Operations
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Key AccountManager – Critical Infrastructure Operations
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About the Role
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Join a growing infrastructure organisation as aKey Account Manager, serving as the trusted point of contact for key clients. Thisnon-sales rolefocuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.
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Key Responsibilities
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Act as primary client contact, managing day-to-day communications and service expectations
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Oversee contractual performance, SLAs, KPIs, and compliance requirements
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Coordinate client projects across construction, operations, and facilities teams
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Manage project handovers from construction to live operations
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Build trust-based relationships with client stakeholders, advocating their needs internally
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Support incident resolution with timely,
transparent cross-team coordination
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Lead client meetings, business reviews, and performance reporting
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Drive continuous improvement in service delivery and operational processes
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What You'll Bring
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5+ yearsin client account management, service delivery, or operations withindata centre, construction, facilities management, or commercial real estate
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Strongcontract/SLA managementand stakeholder engagement experience
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Proven ability to balance client expectations with operational delivery
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Excellent communication and relationship-building skills
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Proactive, detail-oriented approach in rapid-paced environments
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Additional Information
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Two positions availablein Melbourne with hybrid flexibility
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Occasional travel to operational sites required
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