Customer Service Team Lead - Coaching & Escalations (New South Wales)

Customer Service Team Lead - Coaching & Escalations (New South Wales)

26 Aug
|
Shift
|
New South Wales

26 Aug

Shift

New South Wales

Job Description
Shift is seeking a Customer Service Team Lead to oversee a small team of Customer Service Officers, provide coaching, and support to ensure exceptional service. You will remain hands-on with complex customer cases, escalations, and onboarding of finance products, while guiding the team through new processes and system rollouts.
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Ideal candidates bring strong relationship-building, debt/credit knowledge, and a data-driven approach to achieving targets in a versatile work environment based in
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#J-*****-Ljbffr

📌 Customer Service Team Lead - Coaching & Escalations (New South Wales)
🏢 Shift
📍 New South Wales

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