Job Description
About Us
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Paywise is experiencing significant growth, making this an exceptional time to join our organisation.
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About Us
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Paywise is experiencing significant growth, making this an exceptional time to join our organisation.
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As a Customer Experience Consultant, you will be the first point of contact for clients using our salary packaging and novated leasing services. You will play a key role in delivering outstanding customer service, guiding customers with confidence through our range of benefits and solutions.
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Our vibrant, collaborative culture keeps our people energised, connected, and motivated as we work together toward bold growth goals. Ready to launch a rewarding career and be part of something special? Join us and help shape the future of Paywise!
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What We Offer
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Modern Melbourne office
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Competitive salary + incentive structure + superannuation
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Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us
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Career development opportunities in a fast-expanding organisation
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Competitive employee benefits, including salary packaging (we practice what we preach)
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Ongoing training and development to build both your operational and customer skills
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Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family
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A supportive, collaborative culture where people are celebrated
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Adaptable rotating rosters – day, afternoon & weekend shifts available
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About The Opportunity
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Our Customer Experience (CX) team, based in Melbourne are actively seeking Customer Experience Consultants. Reporting to the Team Leader, your primary responsibilities will include:
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Managing client interactions via phone, live chat, and email.
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Conducting face-to-face meetings with members.
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Establishing new salary packaging accounts.
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Administering ongoing amendments to salary packaging arrangements.
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Participating in quality assurance projects.
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About You
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We're looking for a motivated and customer-focused team player who thrives in a dynamic setting and takes pride in delivering exceptional service.
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Key Skills, Experience, And Qualifications
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Experience in the salary packaging industry is highly regarded, though not essential — we value your willingness to learn just as much.
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Background in a contact centre environment is an advantage.
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Genuine passion for providing outstanding customer experiences and building positive relationships.
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Excellent written and verbal communication skills, with the ability to engage customers clearly and confidently.
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Strong organisational and time management abilities — you know how to prioritise and stay on top of competing tasks.
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Proven success working in rapid-paced service settings where teamwork and adaptability are key.
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Next Steps
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At Paywise, we're committed to building a diverse, inclusive workplace where everyone feels welcome and valued. We encourage applications from people of all backgrounds and experiences who are excited to grow with us.
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📌 Customer Experience Consultant (Victoria)
🏢 Paywise
📍 Victoria