Love helping people and staying busy?
Join a fast-moving customer services team coordinating maintenance solutions across Mackay.
Our Client: Our client is a well-established organisation providing essential property maintenance services across a diverse portfolio of residential and commercial tenanted properties.
They are committed to delivering responsive, professional service, ensuring maintenance requests are managed efficiently from initial contact through to resolution.
This is a busy, high-volume setting where every day is different, making it ideal for someone who enjoys working at pace, solving problems and helping people.
With a constant flow of customer enquiries and regular telephone interaction throughout the day, success in this role comes from staying organised, responsive and customer-focused.
The Opportunity: This is an immediate start, temporary assignment for an initial three-month period, offering the opportunity to join a fast-paced team supporting the coordination of maintenance services across a diverse portfolio of residential and commercial tenanted properties.
As a Customer Service Officer, you'll be the first point of contact for tenants reporting maintenance issues within the properties they occupy.
You'll spend much of your day managing a high volume of inbound customer enquiries by phone, gathering information, troubleshooting concerns and coordinating solutions, making this an excellent fit for someone who enjoys a highly interactive, fast-paced communication environment.
This role requires someone who can genuinely empathise with customers experiencing issues within their home or workplace while remaining calm, objective and solutions-focused.
You'll know when to listen, when to reassure, and when to confidently move conversations towards practical outcomes.
No two days are the same, so you'll enjoy juggling competing priorities, making informed decisions and working in a fast-paced team environment where every interaction matters.
For a motivated candidate looking to build a long-term career, this role offers genuine scope to develop valuable skills in customer service, maintenance coordination, contractor management and property operations.




It is a strong entry point for someone ready to grow their experience, take on responsibility and establish a practical career pathway within a busy, professional service environment.
Your responsibilities will include: Responding to inbound maintenance enquiries from tenants.
Assessing and accurately logging maintenance requests.
Coordinating trades and scheduling repair works.
Updating internal systems and maintaining accurate records.
Liaising with tenants and contractors to provide timely updates.
Managing multiple tasks while delivering outstanding customer service.
Your Skills Experience: Success in this role comes from your ability to build rapport quickly, remain composed under pressure and confidently manage a high volume of enquiries.
You'll be comfortable spending most of your day communicating with customers by phone while maintaining accuracy, professionalism and attention to detail across multiple systems.
You'll bring: Exceptional customer service and communication skills.
The ability to demonstrate empathy while remaining focused on achieving positive outcomes.
Confidence managing difficult conversations with professionalism and resilience.
Strong organisational skills with the ability to prioritise competing tasks.
Excellent computer literacy and the ability to learn new systems quickly.
High attention to detail and accurate data entry skills.
A proactive attitude, adaptability and a genuine commitment to working as part of a collaborative team.
This is an excellent opportunity for someone with strong transferable skills, including multitasking, stakeholder engagement, high-level communication, and the ability to quickly learn new systems and processes.
Our client is also seeking someone who is both resilient and empathetic,



with experience in de-escalating challenging situations.
The Offer: Immediate start.
Temporary assignment for an initial three-month period, with the potential for extension based on business requirements.
Full training and ongoing support.
A genuine opportunity to build your career, develop transferable business skills and be considered for future progression as your capability grows.
Join a supportive and collaborative team.
Modern office environment.
Gain valuable experience in a fast-paced maintenance coordination role where you'll make a genuine difference to customers every day.
This position is based in Mackay and requires regular attendance at the workplace.
Applicants must have the legal right to work in Australia for the full duration of the assignment.
Employer sponsorship is not available for this role.
How to Apply: To apply online, click 'Apply' at the top of this page.
If you have a query regarding the application process, please contact our designated Recruitment Consultant, Jenny Cunsamy, at ****** or ************.
Due to client confidentiality requirements, further information regarding the prospect may only be provided following assessment of your application.
At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility.
All communication with CBC Staff Selection is managed in a highly confidential manner, and your details will not be shared with any future employer without your prior consent.
CBC Staff Selection – Redefining Recruitment With 38 years' recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville and Mackay region) as well as Regional Queensland.
Job Reference: *******/JC Immediate start temporary opportunity with potential for extension Join a dynamic team where every call makes a difference $***** per hour plus super Apply for job

📌 Customer Service Officer (North Mackay)
🏢 CBC Staff Selection
📍 North Mackay