Job Description
Our partner is looking for a Head of Operations for eCom DTC brand based in Australia.
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This is a high-impact operations leadership role within a fast-growing, 8-figure direct-to-consumer business.
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You will take ownership of the operating infrastructure that supports supply chain, inventory, fulfillment, systems, reporting, hiring, and execution.
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The role is designed for a hands-on builder who can turn operational complexity into clear processes, accountable ownership, and measurable performance.
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You will identify gaps, build SOPs, establish systems, recruit functional leaders, and create the structure needed for sustainable scale.
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A major focus will be transitioning day-to-day operational responsibility away from the Founder and toward a capable team of independent functional owners.
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You will work across distributed teams, vendors, agencies, manufacturers, and operational partners in a highly entrepreneurial environment.
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Success means building an organization that runs efficiently, solves problems proactively, and no longer depends on you for daily execution.
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Accountabilities
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Own end-to-end back-end operations, including supply chain, inventory planning, manufacturing relationships, 3PL and fulfillment, returns, vendor management, and agency coordination.
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Build and maintain scalable operating systems, processes, and SOPs, ensuring every recurring workflow has transparent ownership, documentation, measurement, and accountability.
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Establish and maintain an operational knowledge base in Notion, continuously improving processes as the business grows and new needs emerge.
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Develop accurate inventory systems of record, purchase-order calendars, and processes that improve inventory visibility, planning, and stock availability.
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Build reliable reporting and a single source of truth for weekly leadership metrics, including inventory, stockouts, cost per order, channel and subscription revenue, vendor performance, and other operational KPIs.
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Create automated subscription and channel revenue reporting and develop a concise weekly operations scorecard for leadership decision-making.
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Establish vendor and agency scorecards to monitor performance, identify issues, and drive continuous improvement.
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Identify missing organizational functions, define roles and scorecards, lead recruitment, conduct screening, onboard new hires, and develop functional owners.
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Build a team of 4–6 functional leaders who can independently own their respective areas and operate without daily intervention.
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Create repeatable hiring pipelines, work-sample assessments, onboarding systems, and accountability mechanisms.
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Translate decisions into clear written specifications with defined owners, deadlines, and completion criteria, then follow through until execution is complete.
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Diagnose operational issues by tracing performance changes back to their underlying causes and implementing sustainable solutions.
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Continuously identify and resolve operational problems before they escalated into Founder-level issues.
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Build the infrastructure and organizational capability required to ultimately transition into broader COO-level responsibilities.
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Requirements
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At least 3 years of operations experience within a physical-product, e-commerce, or direct-to-consumer business.
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Experience operating within a high-growth environment, ideally supporting or helping scale a brand generating approximately $20M–$50M in annual revenue.
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Direct experience across multiple operational functions, including supply chain, inventory, 3PL/fulfillment, customer support operations, creative, and growth teams.
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Demonstrated experience building a department, function, operating system, hiring process, reporting infrastructure, or other business capability from the ground up.
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Strong understanding of physical-product operations, including lead times, purchase orders, landed costs, inventory, fulfillment, manufacturing, and 3PL relationships.
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Proven experience hiring, onboarding, managing, developing, and, when necessary, exiting team members.
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Strong working knowledge of Shopify, Notion, spreadsheets, and modern AI tools such as Claude or comparable AI productivity platforms.
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Highly analytical and diagnostic approach, with the ability to investigate operational changes, identify root causes, and turn data into action.
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Hands‐on operating style with a willingness to work directly in spreadsheets, systems, processes, and operational details when required.
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Strong process-design capabilities and the ability to transform recurring work into documented, measurable, and scalable systems.
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Comfortable entering environments where processes may be incomplete, inconsistent, or undocumented, and approaching ambiguity with curiosity and a solution‐oriented mindset.
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Strong organizational, communication, and execution skills, with the ability to establish accountability across teams and external partners.
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Ability to operate independently in a fast‐paced entrepreneurial environment while balancing strategic priorities with hands‐on execution.
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Builder mentality with a demonstrated preference for creating scalable systems and developing teams rather than simply maintaining existing operations.
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Benefits
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Fully remote position with the flexibility associated with a distributed operating environment.
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High level of ownership and autonomy over the company's operational infrastructure and organizational development.
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Opportunity to directly shape supply chain, reporting, systems, hiring, and operational processes within a high-growth DTC business.
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Significant leadership scope with the opportunity to build and develop a team of 4–6 functional owners.
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Potential equity conversation after 12 months, contingent on performance and progress toward defined COO-level criteria.
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Opportunity to progress toward a COO-level role once functional leaders are independently managing their domains and day-to-day operational involvement is no longer required.
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Direct visibility into business performance and the opportunity to make measurable improvements across operational efficiency, inventory, fulfillment, reporting, and organizational accountability.
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📌 Head Of Operations For Ecom Dtc Brand (New South Wales)
🏢 Jobgether
📍 New South Wales