Job Description
The Exchange Kyogle Pty Ltd t/a Exchange Hotel Kyogle has been a proud part of the local community for many years, offering guests comfortable, quality accommodation, great food and a welcoming country pub atmosphere. With regular live bands and entertainment, Hotel Kyogle is a vibrant place to work and a popular destination for locals and visitors alike. We're looking for excellent people to join our team and be part of this exciting and friendly venue.
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We are currently seeking an experienced and motivated Hospitality Manager to lead our front-of-house operations and help drive the continued success of our venue.
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Key Responsibilities
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Team Leadership & Venue Operations
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Manage the day-to-day operations of the venue, including the restaurant, bars, and function spaces.
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Lead, supervise and motivate a team of 10+ hospitality employees, ensuring exceptional customer service and efficient daily operations.
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Coordinate staff rosters, monitor performance, provide coaching and assist with recruitment and training.
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Ensure all shifts operate efficiently while maintaining high service standards.
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Operational & Business Management
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Manage labour costs, wages, stock control, purchasing and inventory.
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Monitor daily trading performance and implement strategies to improve operational efficiency and profitability.
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Ensure compliance with liquor licensing, food safety, WHS legislation and company policies.
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Maintain venue presentation, cleanliness and operational standards.
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Customer Experience
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Deliver exceptional customer service and promptly resolve customer enquiries and complaints.
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Oversee reservations, group bookings and daily service operations.
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Ensure food and beverage service consistently meets The Exchange Hotel's quality standards.
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Functions & Events
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Coordinate the successful delivery of private functions and special occasions.
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Liaise with clients and internal teams to ensure events are delivered professionally and exceed customer expectations.
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Support the operation of major entertainment events including live music, DJs and promotional nights.
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Marketing & Business Development
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Assist in implementing venue promotions, seasonal campaigns and special events.
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Support initiatives that increase customer engagement, repeat visitation and venue revenue.
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About You
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To be successful in this role you will have:
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At least 1 year of experience in a Hospitality Manger, Hotel Manager, Venue Manager, Operations Manager or similar management role.
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Strong leadership experience within a hotel, restaurant, bar or large hospitality venue.
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Demonstrated experience managing staff, rostering, stock control, purchasing, budgets and daily venue operations.
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Experience coordinating functions, events or entertainment venues.
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Excellent communication, organisational and customer service skills.
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Strong problem-solving ability and the capacity to perform under pressure.
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A genuine passion for hospitality and creating outstanding customer experiences.
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📌 Hospitality Manager (New South Wales)
🏢 Exchange Hotel Kyogle
📍 New South Wales