Job Description
Base pay range
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A$60,******/yr - A$65,******/yr
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Level 1 Support Engineer
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This role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.
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$60,000 - $65,000 salary + Super. Candidates must have full rights to work in Australia.
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What will you be doing?
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As a Level 1 Support Engineer, you'll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.
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Your day will involve:
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Providing first-level technical assistance and managing tickets through to resolution
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Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments
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Supporting end‐users with software and hardware problems
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Escalating complex incidents where required while ensuring clear communication and documentation
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Performing regular system maintenance, updates, and patching
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Collaborating with senior engineers and learning across cloud and cybersecurity functions
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YOU NEED TO HAVE
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A minimum of 1 year's experience in IT support or a technical environment
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Exposure to case management or ticketing systems
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Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)
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Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)
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Robust troubleshooting and communication skills
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A customer‐focused approach with the ability to work collaboratively
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IT'S NICE TO HAVE
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Experience working within an MSP
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Industry qualifications in Information Technology or equivalent experience
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A proactive attitude toward learning and professional growth
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To apply, click the link or email your CV to . For more information, call ************.
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Key Skills
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Windows, Office 365, Networking, Active Directory
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Location: East Melbourne, Victoria, Australia.
n Position posted 4 days ago.
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#J-*****-Ljbffr

📌 Level 1 Support Engineer (Victoria)
🏢 Searchability®
📍 Victoria