Job Description
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Do you want to deliver work that truly matters to our community?
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There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our teamof world leading experts.
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Customer Service Officer – Permanent – Perth CBD
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The Customer Service Officer is responsible for providing efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.
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Your Role in Action
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Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers
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Ensure governance and compliance requirements are met in order to mitigate risk to Western Power
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Managing assigned workload and customer experience
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Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required
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Assists in identifying continuous improvement and innovation within the team
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Sharing of technical knowledge and information
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Developing and improving own personal effectiveness
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Responsible for planning and implementing daily and weekly allocated work
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What Makes You a Great Fit
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WA Certificate of Education or equivalent
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Solid relevant experience in a front-line, high volume, customer service setting.
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Demonstrated ability to adapt to and support customer service objectives
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Demonstrated communication, interpersonal and teamwork skills
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Good level of written and verbal communication skills
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Demonstrated ability to achieve competency in using workplace web-based applications.
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Demonstrated ability to achieve competency in applying technical information
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By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:
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Over 50% of our employment opportunities are driven by career progression.
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Adaptable work arrangements to support working hours and working from home arrangements.
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The opportunity to purchase up to four weeks of additional leave per year.
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Access to salary packaging, social club activities, and discounted health insurance and gym membership.
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An award-winning employee recognition and benefits programme.
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An innovative team culture that's enabling the transition to renewable energy and decarbonisation.
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In addition to standard leave, enjoy two wellness leave days each year.
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Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
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In office café available for convenient meals and refreshments throughout the day.
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📌 Customer Service Officer (Western Australia)
🏢 Western Power
📍 Western Australia