Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Support Officer based in Australia.
n
This is a fully remote prospect for an IT professional who enjoys solving problems while also improving the systems behind them.
n You'll support users across Microsoft 365 and business applications while managing access, technology assets, and system records.
n The role combines hands‐on troubleshooting with systems administration, cybersecurity support, and digital process improvement.
n Beyond resolving day‐to‐day technical issues, you'll identify recurring problems and recommend smarter, more efficient solutions.
n You'll collaborate with internal users and external IT providers while contributing to system implementations, updates, and workflow improvements.
n The environment is international, collaborative, and people-focused, with opportunities to support an Australian business remotely.
n This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact.
n
Accountabilities
n
n
Provide day‐to‐day technical support to users across Microsoft 365 and core business systems.
n
Troubleshoot hardware, software, login, connectivity, permissions, and user‐access issues, resolving them efficiently or escalating when specialist support is required.
n
Manage user accounts, permissions, system access, and related access‐control processes.
n
Coordinate complex technical issues with external IT providers and follow through to resolution.
n
Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
n
Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
n




Assist with new system implementations, software updates, workflow changes, and digital form deployments.
n
Test system changes and workflows to identify issues before they affect users or business operations.
n
Identify recurring technical problems and opportunities to improve systems, processes, and digital workflows.
n
Maintain and update IT documentation, knowledge resources, and user guides.
n
Support cybersecurity, data privacy, and access‐control procedures across the organization.
n
Contribute to continuous improvement initiatives that make technology and business processes more efficient and user‐friendly.
n
n
Requirements:
n
n
Minimum 2 years of relevant experience in IT support, systems support, or a closely related role.
n
Practical experience supporting Microsoft 365 and cloud‐based platforms.
n
Hands‐on experience troubleshooting hardware, software, user‐access, permissions, and connectivity issues.
n
Experience managing user accounts, permissions, and system access.
n
Knowledge of basic networking and connectivity concepts.
n
Experience maintaining IT records, documentation, asset information, and system records.
n
Understanding of fundamental cybersecurity and data privacy principles.
n
Ability to investigate technical problems independently, identify appropriate solutions, and escalate issues effectively when specialist support is required.
n
Strong written and verbal communication skills,



with the ability to explain technical issues clearly to non‐technical users.
n
Strong organizational skills and attention to detail.
n
Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers.
n
Reliable internet connection and a suitable environment for full‐time remote work.
n
Experience supporting construction, engineering, infrastructure, multi‐site, or other project‐based organizations is an advantage.
n
Experience coordinating technical issues with external IT providers is preferred.
n
Experience testing systems, software updates, workflows, or digital forms is a plus.
n
A proactive, curious mindset with an interest in identifying opportunities for technology and process improvement.
n
n
Benefits:
n
n
Permanent work‐from‐home setup.
n
Full‐time, Monday‐to‐Friday schedule.
n
Day shift aligned with AEST working hours.
n
Company‐provided equipment.
n
Secondary Wi‐Fi modem.
n
21 annual leave credits, with leave benefits beginning on Day 1.
n
100% conversion of unused leave credits.
n
HMO coverage from Day 1.
n
13th‐month pay.
n
Monthly gift vouchers.
n
Milestone tokens for birthdays, anniversaries, and Christmas.
n
Employee engagement activities, including team‐building events, Christmas celebrations, town halls, and virtual events with prizes.
n
Opportunities to gain international experience supporting an Australian business.
n
Ongoing learning and professional development opportunities.
n
Exposure to Microsoft 365, business systems, cybersecurity, digital workflows, and technology improvement initiatives.
n
Supportive, collaborative, people‐first remote working environment.
n
n
#J-*****-Ljbffr

📌 It Systems Support Officer (New South Wales)
🏢 Jobgether
📍 New South Wales