Job Description
We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)
n
Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.
n
Our client — a quick-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.
n
Why this role is worth your time:
n
n
Building strategic relationships with a portfolio of small/mid-market accounts
n
Driving product adoption and understanding what "success" looks like for each customer
n
Becoming a trusted advisor customers rely on — not just a point of contact
n
Partnering across product, support, and leadership to solve customer problems fast
n
Creating content and resources that help customers get more value, faster
n
Building actionable business plans tied to each customer's real goals
n




Owning retention — knowing exactly what drives it and what threatens it
n
Growing ARR through cross-sell, upsell, and turning happy customers into advocates
n
Spotting and fixing friction points in the customer experience before they become churn risks
n
n
What you bring:
n
n
A natural relationship-builder who customers trust and enjoy working with
n
Sharp communication and presentation skills
n
Strong organisational instincts — you don't let things fall through the cracks
n
A collaborative mindset — you get things done through people, not around them
n
Genuine customer orientation paired with solid business acumen
n
A problem-solver's brain
n
n
What you'll need:
n
n
Bachelor's degree in a business discipline (or equivalent experience)
n
4+ years in software/tech — account management, customer success, consulting, training, or project management
n
Legal industry experience is a strong plus, but not essential
n
n
#J-*****-Ljbffr

📌 Customer Success Manager (South Australia)
🏢 Novum Global
📍 South Australia