Reception / Switchboard Operator Hamilton Base Hospital Permanent Part Time – 30 hours per fortnight $***** per hour + Superannuation + Salary Packaging Benefits Join a values-driven organisation making a real difference Be the welcoming voice and face of WDHS Western District Health Service is seeking a professional and customer-focused Reception / Switchboard Operator to join our Administration Services team.
As the first point of contact for patients, visitors and staff, you will play a vital role in delivering exceptional customer service while ensuring the efficient operation of the hospital switchboard and reception services.
This is an excellent chance for someone who enjoys working with people, thrives in a fast-paced environment, and remains calm and professional under pressure.
What You'll Be Doing Customer Service Reception Provide a friendly, professional and welcoming first point of contact for patients, visitors, consumers and staff, responding to enquiries both in person and over the phone.
Switchboard Operations Manage a high volume of incoming calls, accurately direct enquiries, take messages, and ensure calls are handled efficiently and courteously.
Emergency Communications Act as a key communicator during hospital emergency codes, following procedures accurately and remaining calm under pressure.
Administration Support Undertake clerical and administrative duties including data entry, record management, filing and general office support functions.
Team Collaboration Work collaboratively with colleagues across the organisation while contributing to a positive and supportive workplace culture.
Quality Confidentiality Maintain strict confidentiality at all times and work in accordance with WDHS policies, procedures and professional standards.




What You Bring Relevant administration qualification or equivalent experience Administration and/or customer service experience Excellent communication and interpersonal skills Strong telephone manner and customer service focus Ability to multitask and prioritise competing demands Demonstrated computer literacy and attention to detail Ability to remain calm and effective in emergency and high-pressure situations Commitment to confidentiality and professionalism Flexibility to work rostered hours across a seven-day service as required Commitment to the WDHS values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy Why Join Western District Health Service?
About Us Western District Health Service (WDHS) is committed to delivering high-quality, person-centred healthcare to communities across the Southern Grampians and Glenelg Shire.
As the region's largest employer, employing over 1,000 people, we provide a comprehensive range of acute inpatient, residential aged care and community health services.
We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy .
Discover Life in Hamilton Located in the heart of Victoria's Southern Grampians region, Hamilton offers an outstanding regional lifestyle with affordable living, excellent schools, beautiful natural landscapes and a strong sense of community.
From the Grampians National Park to the stunning southwest coastline,



Hamilton provides the perfect opportunity to build a rewarding career while enjoying genuine work-life balance.
To learn more about WDHS, visit: ********************************> To explore the region, visit: **********************************************************> What We Offer Competitive salary and salary packaging benefits Generous superannuation Supportive team environment Professional development opportunities Employee wellbeing initiatives A workplace that values diversity, inclusion and belonging Meaningful work supporting rural healthcare delivery Interested?
For more information, view the Position Description.
link For a confidential discussion, contact Loren Hulm, Interim Manager of Finance Operations: ******** or ******************* How to Apply To apply via our careers page, commence your application by completing the form below and selecting "Next" to continue.
If applying through SEEK, simply click "Apply" and follow the prompts.
Applications must include: A current resume A cover letter outlining your suitability for the role Applications close: Monday 7th September **** Applications will be reviewed as received.
Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.
We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.
Successful applicants will be required to hold (or be willing to obtain) a current National Criminal Police Check.
A Working with Children Check and/or NDIS Worker Screening Check may also be required depending on operational requirements.
Proof of rights to work in Australia is mandatory.
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📌 Reception/Switchboard Operator (Hamilton)
🏢 Western District Health Service
📍 Hamilton