Job Description
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Brisbane based permanent opportunity - Digital Product Support
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Newly created role, joining a trusted Tier1 brand in Allied Health
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Develop your technical expertise in SQL, cloud applications & digital platforms
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Digital Product Support Officer
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Exclusive Opportunity | Cadence Connect
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Cadence Connect is exclusively partnering with our Tier1 Allied Health client, to recruit a Digital Product Support Officer, which is a newly created role in a growing technology team.
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This is a prized opportunity, in current market for someone with experience supporting business applications who enjoys solving technical problems, analysing data, and working closely with both business and technical stakeholders.
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This role sits at the crossroads of digital products, data, systems and business operations. You will be a key point of contact for support across a suite of integrated digital platforms, helping diagnose issues, coordinate resolutions and continuously improve support processes.
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Your role will also see you play an important position in building knowledge resources that improve future support outcomes and contribute to AI-assisted support capabilities.
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About the role
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Reporting to the Digital Product Owner, you will provide technical support for business-critical digital products while working collaboratively with development, technology and operational teams.
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Your responsibilities will include...
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Providing application and product support across digital platforms.
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Investigating incidents, identifying root causes and coordinating resolutions.
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Managing support requests through to completion.
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Performing SQL queries to investigate data-related issues.
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Supporting integrated cloud-based systems and applications.
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Liaising with internal stakeholders, customers, partners and vendors to resolve cross-system issues.
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Creating and maintaining support documentation, knowledge articles and operational procedures.
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Identifying opportunities to improve system reliability, support processes and user experience.
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Reporting on incidents, trends and recurring issues to support continuous improvement.
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About you
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We are looking to speak with individuals who love problem-solving, communicates well with both technical and non-technical stakeholders, and has a genuine interest in digital products and technology.
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What will you bring?
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Experience supporting business applications or digital platforms.
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Experience working with integrated business systems.
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Working knowledge of SQL for querying and analysing data.
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Exposure to cloud-based applications and environments.
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Strong analytical and troubleshooting skills.
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Excellent written and verbal communication.
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A customer-focused approach with the ability to build strong stakeholder relationships.
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Experience handling sensitive or confidential information.
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Relevant ICT qualifications (desirable).
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Additional information
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Full-time permanent opportunity.
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Flexible working arrangements.
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Work across modern digital products and integrated technology platforms.
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Opportunity to contribute to process improvements and technology innovation.
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Collaborative and supportive team setting.
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Ongoing professional development and career growth.
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Queensland-based role, working Australian East Coast business hours.
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Cadence Connect provides advisory and consultancy services strategically-targeted towards relieving organisational stress.
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#J-*****-Ljbffr

📌 Digital Product Support Officer (Queensland)
🏢 Cadence Connect
📍 Queensland