Job Description
ACT Government Contract(Full Time)
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Federal Government opportunity for an experienced client service professional. $*****/hr, full-time contract based in Canberra CBD.
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Client service, processing and administration focused role
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Canberra CBD | Onsite training with potential hybrid work
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McArthur is seeking experienced Client Service Officers for an exciting opportunity with a Federal Government Department based in Canberra CBD.
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Working at the APS3 level, you will provide high-quality service to clients, providers and other stakeholders while undertaking a range of customer service, processing and administrative activities.
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This is an excellent opportunity for candidates with experience in contact centres, government service delivery, health, insurance, banking, claims, member services or other highly regulated customer service environments.
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The opportunity
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APS3 Client Service Officer
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$***** per hour
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37.5 hours per week
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Immediate commencement
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Contract through to 1 March ****
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Potential 12-month extension
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Based in Canberra CBD
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Initial training must be completed onsite
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Following training, a blended working arrangement of up to 2 days per week remotely may be available at the Department's discretion and subject to operational requirements
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Key responsibilities
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As a Client Service Officer, your responsibilities will include:
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Responding to enquiries through rostered and ad hoc telephone queues
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Providing accurate information in accordance with established policies, procedures and guidelines
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Processing client requests and undertaking associated administrative activities
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Checking client eligibility and referring complex matters for further assessment where required
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Preparing routine correspondence and maintaining accurate client records
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Accurately entering client and service information into departmental systems
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Liaising with internal staff, external providers and other stakeholders
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Managing individual workloads and priorities in line with service standards
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Identifying and appropriately escalating complex, sensitive or higher-risk matters
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Working collaboratively with team members to achieve service delivery outcomes
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Contributing to improvements in work practices, processes and procedures
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About you
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We are particularly interested in candidates who can demonstrate:
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Previous experience in a customer service, contact centre or client service workplace
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Strong telephone communication skills and confidence managing a high volume of enquiries
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Experience undertaking administrative processing and maintaining accurate records
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Strong attention to detail and data-entry accuracy
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Ability to interpret and follow established policies, procedures and guidelines
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Confidence dealing professionally with a broad range of customers and stakeholders
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Experience handling sensitive, complex or challenging customer enquiries
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Ability to manage competing priorities and work effectively within a team environment
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Strong computer literacy and the ability to learn new systems quickly
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Experience within Federal or State Government, health services, Services Australia, DVA, NDIS, insurance, claims, banking, superannuation or another regulated service environment will be highly regarded.
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Security and eligibility requirements
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Applicants must:
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Be an Australian Citizen
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Hold a current Baseline Security Clearance or have the ability and willingness to satisfy Baseline security clearance requirements
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Understand that successful candidates will be required to undergo security clearance processes
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Be willing to complete all initial training onsite in Canberra
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Be available to work full-time, 37.5 hours per week
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Be comfortable working with sensitive and confidential information
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Be willing to sign any required confidentiality, security and related acknowledgements
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If you are an experienced client service professional looking to build or continue your career within the Australian Public Service, we encourage you to apply.
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#J-*****-Ljbffr

📌 Aps3 Client Service Officer - Federal Government (Canberra)
🏢 Wellington Shire Council
📍 Canberra