Job Description
Latitude is seeking a Senior Manager, Hardship to lead hardship operations for Australia and Current Zealand, ensuring fair, timely support for customers in financial difficulty and compliant service delivery.
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The role guides distributed teams, partners with Risk and Compliance, and strengthens hardship frameworks and customer experience in line with regulatory standards. You will drive change initiatives and collaborate with regulators and industry bodies to deliver customer-first outcomes.
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📌 Senior Manager, Hardship & Customer Experience (Anz) (Victoria)
🏢 Latitude
📍 Victoria
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