Job Description
At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in ****, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.
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As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.
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The Role:
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We're looking for an IT Systems & Support Analyst to join our Technology team in Sydney. This is a role for someone with real maturity and depth to their skills. Someone who thinks about problems from a systems perspective, loves building and improving processes, and is ready to take ownership of our internal tools, platforms, and AI infrastructure end-to-end. You'll manage the rollout of new features, systems, and tools, oversee onboarding and offboarding, and be equally comfortable supporting both Windows and Mac environments. This is a role with real runway, we're looking for someone ambitious who could grow and scale the role over time.
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What you'll be doing:
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Be a senior point of escalation for complex systems issues, coordinating investigation and resolution across support, engineering, and vendors
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Deliver timely, high-quality IT support across Windows and Mac devices
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Own the end-to-end technology experience for staff, including onboarding and offboarding, device provisioning, and asset management
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Act as the key liaison between users, business stakeholders, and delivery teams - capturing issues, enhancement requests, and feedback,



and making sure they're prioritised and communicated clearly
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Maintain a well-prioritised backlog, write clear user stories and requirements, and support smooth UAT and release activities
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Identify recurring pain points and drive improvements that reduce manual effort and boost platform reliability and usability
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Keep documentation and system knowledge sharp, and support/mentor team members along the way
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About You:
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5+ years' experience in IT support, systems support, business systems, or a related role
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Solid troubleshooting experience across hardware, software, and connectivity issues
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Experience supporting Windows and Mac devices, including setup, patching, and lifecycle management
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Experience with staff onboarding/offboarding and device/access provisioning
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Experience supporting SaaS platforms and cloud-based business systems
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Strong analytical and problem-solving skills, with the ability to translate user issues into clear requirements
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Excellent written and verbal communication, and solid stakeholder engagement skills
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The ability to juggle competing priorities and stay effective under pressure
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A Certificate IV, Diploma, or Degree in IT or a related discipline
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Experience supporting ERP/finance systems (e.g. NetSuite)
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Hands-on experience with Atlassian tools (Jira, Confluence)
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Exposure to AWS or cloud-hosted environments
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Experience with mobile device management (MDM) platforms
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Exposure to ITIL, Agile, Scrum, or Kanban
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An interest in progressing toward IT management, support management, or team leadership
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What You'll Love:
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We're proud of our culture, and even prouder of the people who make it what it is.
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At Fitness Passport, we're not just about providing access to great gyms and wellness facilities — we've also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.
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We don't just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.
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Here's what's waiting for you:
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Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer
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3 paid well-being days per year – because rest and recharge matter
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Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office
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Generous WFH allowance to support our hybrid model
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Absolute busy body of a manager
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Ongoing wellness perks – think fitness challenges, guest speakers, and more
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Paid parental leave to support you and your family
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Mental health support through Clear Head & our Employee Assistance Program
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Rewards & recognition – Earn Hero Points and get rewarded for your impact!
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Regular social events to stay connected and celebrate wins
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'Pawesome' incentives like bring your dog to work day
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#J-*****-Ljbffr

📌 It Systems & Support Analyst (New South Wales)
🏢 Fitness Passport
📍 New South Wales