Job Description
Overview of role
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Advanced Navigation is a global leader in high-accuracy navigation systems and robotics. Our products are engineered and manufactured in Australia to deliver mission-critical positioning data across sea, land, and air platforms—including subsea assets, autonomous ground vehicles, and aerospace applications.
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The Technical Engagement Specialist plays a vital, dual-purpose role within our Global Services division. This role bridges the gap between our cutting-edge R&D; engineering teams and our global customer base. You will be responsible for designing and delivering world-class technical training programs, while simultaneously authoring clear, concise technical documentation, user manuals, and product guides.
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What you will do
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As a Technical Engagement Specialist , you are expected to:
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Master the technical complexities of Advanced Navigation's hardware and software ecosystems.
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Design, develop, and deliver engaging training curriculum for international clients, distributors, and internal teams.
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Own and elevate the quality, clarity, and accuracy of product documentation.
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Act as a key interface between R&D;, Product Management, Customer Support, and Sales.
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1. Training Architecture & Delivery (60%)
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Curriculum Development: Design, build, and maintain comprehensive technical training frameworks, including syllabi, slide decks, hands‐on lab exercises, assessments, and e‐learning modules.
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Global Delivery: Deliver high‐impact, engaging technical training sessions via multiple channels: face‐to‐face workshops, live webinars, and self‐paced digital learning management systems (LMS).
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Customer Onboarding: Create targeted onboarding training for enterprise clients to accelerate product adoption and maximize customer lifetime value.
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Internal Enablement: Conduct product training sessions for internal teams (Sales, Customer Success, Engineering) to ensure organization‐wide alignment on product capabilities and new feature releases.
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Field Training: Lead practical, hands‐on technical training sessions, which may occasionally involve field testing or deploying navigation hardware in real‐world environments (e.g., maritime or vehicle integrations).
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2.



Technical Writing & Documentation (40%)
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Documentation Authoring: Write, edit, and maintain high‐quality technical documentation, including User Manuals, Quick Start Guides, API reference materials, and Hardware Integration Guides.
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Simplifying Complexity: Translate complex engineering schematics, algorithms, and technical jargon into clear, structured, and easily digestible text and visual guides.
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Release & Update Cycles: Partner closely with R&D; and Product Management to proactively update documentation alongside software firmware updates and new hardware product lifecycles.
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Knowledge Base Management: Organize and optimize our online customer Help Center/Knowledge Base, ensuring articles are searchable, up‐to‐date, and intuitive.
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3. Continuous Improvement & Stakeholder Feedback
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Feedback Loops: Actively collect post‐training evaluations and analyze customer support tickets to identify gaps in user knowledge and documentation.
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Process Optimization: Continuously improve instructional design methodologies, formatting standards, and delivery tools.
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The Communicator‐Educator: Possesses an innate ability to capture an audience's attention, read a room, and tailor complex technical explanations to match the exact expertise level of the listener.
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Autonomy & Project Management: Highly self‐directed; capable of managing multiple concurrent training and writing deadlines across different product lines without needing micro‐management.
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Curiosity & Rapid Learning: Fascinated by robotics, navigation, and hardware technology. Eager to dive deep into technical specs and ask engineers the right questions.
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Attention to Detail: Uncompromising standards regarding spelling, grammar, document structure, and formatting layout.
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Resilience & Adaptability: Thrives in a quick‐paced,



rapidly scaling environment where product specifications, features, and company priorities can quickly evolve.
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Key Measurables
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Training Excellence: Achieve consistently high Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS) on completed training programs.
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Documentation Quality: Maintain zero critical inaccuracies in published manuals and decrease "documentation‐related" customer support tickets over time.
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Time‐to‐Publish: Successfully deliver updated user documentation and training materials in alignment with major product and firmware release schedules.
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Qualifications & Experience
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Experience: 6+ years of experience working as a Technical Trainer, Product Trainer, or Instructional Designer, with a heavy emphasis on writing your own documentation.
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Industry Background: Proven experience working within a deeply technical B2B industry (e.g., Robotics, Aerospace, Defense, Telecoms, Advanced Manufacturing, or Complex Software/SaaS).
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Instructional Design: Demonstrated experience creating end‐to‐end training pathways, utilizing modern LMS platforms, and developing multimedia training materials.
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Technical Literacy: Exceptional ability to read, interpret, and explain technical engineering concepts (e.g., basic networking protocols, hardware interfaces, APIs, serial communication).
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Tools: Mastery of contemporary technical writing documentation tools (e.g., MadCap Flare, Confluence, GitBook, Markdown, Adobe Creative Suite) and e‐learning creation software.
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Preferred Criteria
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Education: Bachelor's degree in Engineering, Computer Science, Technical Communications, Education, or a related field.
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Technical Skills: Basic familiarity with programming languages (such as Python or C++) to accurately document APIs and configuration interfaces.
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Acoustics/Navigation Knowledge: Any prior exposure to Inertial Navigation Systems (INS), GPS/GNSS technology, robotics, or subsea acoustics is highly advantageous.
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Travel Availability: Open to occasional domestic and international travel to deliver on‐site training workshops for enterprise clients.
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📌 Technical Engagement Specialist (New South Wales)
🏢 Advanced Navigation
📍 New South Wales