Administrative Assistant – APM
Base pay range: A$65,******/yr - A$65,******/yr
Job Description
In this role, you will provide customer service and administrative support to participants and team members, helping the business achieve its goals.
Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks.
This is a full‐time permanent position based in Castle Hill.
Key Responsibilities
Respond to participant and stakeholder enquiries promptly and professionally
Manage leads and support conversion to active participants
Maintain accurate CRM records (Salesforce preferred)
Coordinate onboarding processes and stakeholder communication via phone and email
Process invoicing and billing accurately within required timeframes
Contribute to continuous improvement initiatives and quality service delivery
Participate in team meetings, training, and performance reviews
What We're Looking For
Experience in Disability, Aged Care, Healthcare, or lived experience
Tertiary qualifications in Administration/Business Support or relevant experience
Strong communication and stakeholder management skills
Excellent planning, organisational, and relationship‐building abilities
Proficiency in Microsoft Office (especially Excel)
Experience with CRM systems (Salesforce highly regarded)
High level of self‐motivation and attention to detail
About MyIntegra, Part of the APM Group
Since ****,



MyIntegra has empowered people with disabilities by helping NDIS participants maximise their plans and access support services.
We provide Plan Management and Support Coordination services, using best‐in‐class tools and technologies across Australia.
As an NDIS‐registered provider with ISO ****:**** certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA).
MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well‐being, and participate in their communities.
We offer
A flexible, supportive, and friendly team environment
Ongoing training, career progression, and professional development opportunities
An attractive salary
Comprehensive Employee Assistance Program
Paid parental leave with top‐up opportunities
Discounts at major retailers and an employee recognition program
Ready to Join?
Apply today to fast‐track your application.
Application Process
If you have the energy and passion for this exciting role, join us on our journey and make a positive difference!
Apply through Seek and we will reach out to discuss the role with you.
MyIntegra embraces diversity and is an equal chance employer.
We welcome applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and people with disability.
#J-*****-Ljbffr

📌 Administrative Assistant (New South Wales)
🏢 Apm
📍 New South Wales